Megan Goshorn
Chambersburg
Summary
Results-oriented IT Project Senior Analyst with expertise in data analysis and project management at Citi. Proven ability to enhance operational performance and drive strategic decision-making through actionable insights. Skilled in risk management and stakeholder communication, committed to achieving organizational goals with precision.
Overview
17
17
years of professional experience
Work History
IT Project Senior Analyst
Citi
08.2021 - Current
- Streamlined reporting processes through collaboration with cross-functional teams.
- Aligned project timelines with organizational goals to ensure timely deliverables.
- Mentored junior analysts, enhancing their professional development and analytical skills.
- Conducted risk assessments that informed strategic planning initiatives effectively.
- Generated actionable insights using advanced analytical tools for senior management.
- Prepared comprehensive reports that clearly communicated findings to stakeholders.
Intermediate Testing Business Analyst
Citi
06.2018 - 08.2021
- Enhanced project alignment with organizational goals through effective cross-team collaboration.
- Presented data insights using visualization tools to inform senior management decisions.
- Delivered multiple projects on time while ensuring strategic alignment with objectives.
- Facilitated team meetings to brainstorm solutions and overcome challenges collectively.
- Created comprehensive training documentation to aid employee understanding of new systems.
- Boosted project visibility with a real-time dashboard, improving stakeholder communication.
Operations Manager
Citi
06.2016 - 06.2018
- Increased compliance through development of standard operating procedures and regulations.
- Enhanced productivity by analyzing performance metrics and driving improvement initiatives.
- Coordinated staff training programs, boosting skill development and operational efficiency.
- Supervised staff adherence to company policies, ensuring operational compliance and performance.
- Fostered employee accountability by empowering ownership of responsibilities and tasks.
- Conducted performance reviews, identifying improvement areas and creating actionable plans.
- Streamlined hiring and onboarding processes to meet business staffing needs.
- Reported key performance metrics to senior management, facilitating informed decision-making.
- Improved employee retention by cultivating a positive work environment and growth opportunities.
Credit Card Specialist
Citi
06.2009 - 06.2016
- Ensured compliance with regulatory standards while processing credit card applications.
- Evaluated creditworthiness using risk assessment tools to determine approval eligibility.
- Enhanced customer service protocols by collaborating with cross-functional teams.
- Mentored junior staff, improving team performance in credit analysis practices.
- Conducted thorough credit analysis for responsible lending decision-making processes.
- Resolved customer disputes regarding credit decisions, maintaining high satisfaction rates.
Fraud Analyst
Citi
09.2008 - 06.2009
- Reduced fraud risks by analyzing transaction data for anomalies.
- Enhanced investigation protocols through collaboration with cross-functional teams.
- Assessed high-value transaction risks using advanced analytical tools effectively.
- Conducted investigations into suspicious accounts, ensuring regulatory compliance.
- Prioritized investigations based on comprehensive fraud risk assessments.
- Exceeded performance targets by identifying fraudulent patterns with meticulous analysis.
Education
Bachelor of Science - Psychology
Shippensburg University of Pennsylvania
Shippensburg, PA01-2008
Skills
- Client management
- Data analysis
- Monitoring operational performance metrics
- Experienced with Microsoft Office applications
- Analytical decision-making
- Effective verbal communication
- Meticulous attention to detail
- Compliance audit facilitation
- Risk management analysis
- Team collaboration
- Consistent deadline management
- Project management
Timeline
IT Project Senior Analyst
Citi
08.2021 - Current
Intermediate Testing Business Analyst
Citi
06.2018 - 08.2021
Operations Manager
Citi
06.2016 - 06.2018
Credit Card Specialist
Citi
06.2009 - 06.2016
Fraud Analyst
Citi
09.2008 - 06.2009
Bachelor of Science - Psychology
Shippensburg University of Pennsylvania