Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Goshorn

Chambersburg

Summary

Results-oriented IT Project Senior Analyst with expertise in data analysis and project management at Citi. Proven ability to enhance operational performance and drive strategic decision-making through actionable insights. Skilled in risk management and stakeholder communication, committed to achieving organizational goals with precision.

Overview

17
17
years of professional experience

Work History

IT Project Senior Analyst

Citi
08.2021 - Current
  • Streamlined reporting processes through collaboration with cross-functional teams.
  • Aligned project timelines with organizational goals to ensure timely deliverables.
  • Mentored junior analysts, enhancing their professional development and analytical skills.
  • Conducted risk assessments that informed strategic planning initiatives effectively.
  • Generated actionable insights using advanced analytical tools for senior management.
  • Prepared comprehensive reports that clearly communicated findings to stakeholders.

Intermediate Testing Business Analyst

Citi
06.2018 - 08.2021
  • Enhanced project alignment with organizational goals through effective cross-team collaboration.
  • Presented data insights using visualization tools to inform senior management decisions.
  • Delivered multiple projects on time while ensuring strategic alignment with objectives.
  • Facilitated team meetings to brainstorm solutions and overcome challenges collectively.
  • Created comprehensive training documentation to aid employee understanding of new systems.
  • Boosted project visibility with a real-time dashboard, improving stakeholder communication.

Operations Manager

Citi
06.2016 - 06.2018
  • Increased compliance through development of standard operating procedures and regulations.
  • Enhanced productivity by analyzing performance metrics and driving improvement initiatives.
  • Coordinated staff training programs, boosting skill development and operational efficiency.
  • Supervised staff adherence to company policies, ensuring operational compliance and performance.
  • Fostered employee accountability by empowering ownership of responsibilities and tasks.
  • Conducted performance reviews, identifying improvement areas and creating actionable plans.
  • Streamlined hiring and onboarding processes to meet business staffing needs.
  • Reported key performance metrics to senior management, facilitating informed decision-making.
  • Improved employee retention by cultivating a positive work environment and growth opportunities.

Credit Card Specialist

Citi
06.2009 - 06.2016
  • Ensured compliance with regulatory standards while processing credit card applications.
  • Evaluated creditworthiness using risk assessment tools to determine approval eligibility.
  • Enhanced customer service protocols by collaborating with cross-functional teams.
  • Mentored junior staff, improving team performance in credit analysis practices.
  • Conducted thorough credit analysis for responsible lending decision-making processes.
  • Resolved customer disputes regarding credit decisions, maintaining high satisfaction rates.

Fraud Analyst

Citi
09.2008 - 06.2009
  • Reduced fraud risks by analyzing transaction data for anomalies.
  • Enhanced investigation protocols through collaboration with cross-functional teams.
  • Assessed high-value transaction risks using advanced analytical tools effectively.
  • Conducted investigations into suspicious accounts, ensuring regulatory compliance.
  • Prioritized investigations based on comprehensive fraud risk assessments.
  • Exceeded performance targets by identifying fraudulent patterns with meticulous analysis.

Education

Bachelor of Science - Psychology

Shippensburg University of Pennsylvania
Shippensburg, PA
01-2008

Skills

  • Client management
  • Data analysis
  • Monitoring operational performance metrics
  • Experienced with Microsoft Office applications
  • Analytical decision-making
  • Effective verbal communication
  • Meticulous attention to detail
  • Compliance audit facilitation
  • Risk management analysis
  • Team collaboration
  • Consistent deadline management
  • Project management

Timeline

IT Project Senior Analyst

Citi
08.2021 - Current

Intermediate Testing Business Analyst

Citi
06.2018 - 08.2021

Operations Manager

Citi
06.2016 - 06.2018

Credit Card Specialist

Citi
06.2009 - 06.2016

Fraud Analyst

Citi
09.2008 - 06.2009

Bachelor of Science - Psychology

Shippensburg University of Pennsylvania
Megan Goshorn