Megan Martinez
West Mifflin
Summary
Dynamic barista with extensive experience at Starbucks, excelling in customer service and drink customization. Proven ability to train new staff and enhance menu knowledge, fostering a collaborative team environment. Recognized for maintaining high cleanliness standards and effectively managing cash transactions, ensuring a positive customer experience. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
14
14
years of professional experience
Work History
Barista
Starbucks
Hopkins
06.2016 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Sales Associate
Kohls
Eagan
01.2011 - 06.2015
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Arts - General Studies
Inver Hills Community College
Inver Grove Heights, MN05-2016
High School Diploma -
Rosemount High School
Rosemount, MN05-2011
Skills
- Customer service
- Food safety
- Drink customization
- Menu knowledge
- Recipe memorization
- Time management
- Training and development
- Ordering procedures
- POS system operation
- Cash handling
- Team collaboration
- Menu memorization
- Cleanliness
- POS systems
- Friendly and outgoing
- Exceptional customer service
- Order taking
- Verbal and written communication
- Cash register operation
- Positive and professional
- Active listener
- Coffee brewing
Timeline
Barista
Starbucks
06.2016 - Current
Sales Associate
Kohls
01.2011 - 06.2015
Associate of Arts - General Studies
Inver Hills Community College
High School Diploma -
Rosemount High School
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