Megan McQuary
Horsham
Summary
Dedicated and compassionate Patient Service Representative with a strong work ethic and extensive background in medical services. Skilled in managing patient interactions and streamlining office operations, committed to providing the highest level of service and contributing to the success of the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Philmont Guidance Center
06.2021 - Current
- Efficiently managed high volumes of calls, voicemails and emails for a busy practice ensuring timely responses and maintaining exceptional patient satisfaction.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient information in accordance with HIPAA regulations.
- Used InSync to schedule appointments.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Supported new Patient Service Representatives orientation process by sharing expertise on office procedures.
- Facilitated communication between patients and various departments and staff.
- Completed prior authorizations for medications, ensuring timely processing for patients.
- Working knowledge of Microsoft Word and Excel.
- Built and maintained positive working relationships with patients and staff.
Caregiver
JEVS Care at Home
03.2017 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
Fine Jewelry Sales Associate
Sears
10.2009 - 10.2011
- Provided exceptional services and pleasant shopping experiences to retail customers.
Medical Assistant, Receptionist
We Care Pediatrics P.C.
02.2004 - 08.2008
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Measured and recorded vitals.
- Administered medication and vaccinations.
- Specimen collection and processing
- Assisted with medical coding and billing tasks.
Medical Assistant
Valley Pediatrics P.C.
02.2002 - 09.2003
- Measured and recorded vitals.
- Administered medication and vaccinations.
- Specimen collection and processing
Pharmacy Technician
CVS/Pharmacy
06.2000 - 01.2002
- Streamlined pharmacy operations with efficient coordination between pharmacists and patients.
Medical Assistant, Receptionist
Dr. Kane (Pain Management)
04.2001 - 08.2001
- Internship
Education
Delaware Valley Academy of Medical and Dental Assistants
Philadelphia, PA06.2001
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George Washington High School
Philadelphia, PA06.2000
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- EMR
- Data Entry
- Patient intake
- Payment collection
- Proficient in acquiring new skills
- Punctual and hardworking
- Friendly and outgoing
Certification
Medical Assistant Certificate
Timeline
Patient Service Representative
Philmont Guidance Center
06.2021 - Current
Caregiver
JEVS Care at Home
03.2017 - 06.2021
Fine Jewelry Sales Associate
Sears
10.2009 - 10.2011
Medical Assistant, Receptionist
We Care Pediatrics P.C.
02.2004 - 08.2008
Medical Assistant
Valley Pediatrics P.C.
02.2002 - 09.2003
Medical Assistant, Receptionist
Dr. Kane (Pain Management)
04.2001 - 08.2001
Pharmacy Technician
CVS/Pharmacy
06.2000 - 01.2002
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George Washington High School
Medical Assistant Certificate
Delaware Valley Academy of Medical and Dental Assistants
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