Megan Nedball-Peterson
Philadelphia
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the retail/security industry. Proven team player with an outgoing and positive demeanor, adept at establishing rapport with clients. Committed to maintaining customer satisfaction and driving company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a genuine passion for developing relationships, cultivating partnerships, and fostering business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal Security Services
08.2016 - Current
- Monitored property and investigated any areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Directed guests around the building and answered questions regarding accessibility.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw control center, monitoring visitors, and employees for signs of suspicious behavior.
Target Protection Specialist
Target Corporation
09.2013 - 04.2016
- Noted and followed up on any unusual behavior.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Monitored security camera system day and night to protect lives and property.
- Processed and logged accurate and detailed incident reports.
- Detected and apprehended any unauthorized personnel.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
Co Store Manager
Eckerd/Brooks/Rite Aid
12.2004 - 06.2012
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Completed all point of sale opening and closing procedures, including Counting the Contents of the cash register.
- Contacted other store locations to determine merchandise availability.
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Welcomed customers into the store and helped locate items.
Education
High School Diploma -
James Madison High School
Norcross, GA2002
Skills
- Multi-line phone talent
- Computer Skills
- Access Control
- Background Checks
- Interviews
- Security screening
- CCTV Surveillance
- Surveillance
Certification
Handle With Care
Timeline
Security Shift Supervisor
Allied Universal Security Services
08.2016 - Current
Target Protection Specialist
Target Corporation
09.2013 - 04.2016
Co Store Manager
Eckerd/Brooks/Rite Aid
12.2004 - 06.2012
High School Diploma -
James Madison High School
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