Megan Stewart
Dillsburg
Summary
Experienced in customer service, data entry, issue resolution, documentation, reporting, and production monitoring. Quick and effective learner with a strong ambition to continuously learn and grow. Thrives in collaborative work environments and enjoys working with others. Recently obtained RAMP Certification and Food Handling Certification. Also took on leadership roles to enhance team efficiency. Demonstrated career progression within the healthcare industry. Seeking to expand experience and education to further enrich professional portfolio.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Rutter's
02.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retrieval Specialist Agent
Cotiviti Healthcare
07.2024 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Input data into computer programs and filing systems.
- Resolve special assignments and projects to maintain consistent work flow.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by check or credit cards accurately according to company guidelines.
- Developed and maintained strong relationships with key customers to ensure satisfaction and loyalty.
Special Assignments Retrieval Agent
Cotiviti
11.2023 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Input data into computer programs and filing systems.
- Resolve special assignments and projects to maintain consistent work flow.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by check or credit cards accurately according to company guidelines.
Flex Coach
Randstad Technologies, LLC/Cotiviti
04.2022 - Current
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Documented client progress through case notes and documentation.
- Designed and prepared technical reports, studies and related documentation.
- Assembled, installed and tested new equipment and assisted users in understanding general functions of newly installed equipment.
- Constructed, edited and tested computer system programs.
Medical Records Retrieval Agent
Randstad Technologies, LLC/Cotiviti
04.2022 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Input data into computer programs and filing systems.
Student Loan Counselor
Pennsylvania Higher Education Assistance Agency, PHEAA
06.2015 - 01.2016
- Accepted and processed account payments.
- Monitored financial aid award notices that would assist in repayment.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Telemarketing Sales Representative
Bath Fitter
06.2014 - 10.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Helped customers complete purchases, locate items and join reward programs.
Sales Associate
Tj Maxx Dept Store
01.2015 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
RAMP Certification
Duplicates, Unlinks
Cotiviti Certifications
Mechanicsburg, PAAssociate of Arts - Fine Art/Art History
Harrisburg Area Community College
Harrisburg, PA07.2017
Skills
- Mentoring
- Complex Problem-Solving
- Team Supervision
- Client Service
- Analytical Thinking
- Coaching and Mentoring
- Compliance Processes and Procedures
- Service Level Agreements
- Giving Constructive Feedback
- Evaluating Employee Work
- Attention to Detail
- Coaching
- Issue Resolution
- Teamwork and Collaboration
- Quality Improvement
- Strategic Planning
- Operations Management
- Group Leadership
- Mentoring and Coaching
- Proficient in Microsoft and Google software
- Team Motivation
- Team Development
- Data Evaluation
- Strength Coaching
- Program Leadership
- Excellent Sales Skills
- Communication Abilities
- Technology Integration
- Agenda Planning
- Team Training
- Agent Support
- Customer Satisfaction
- Alcohol Service Requirements
Accomplishments
- Advanced to flex coach within Cotiviti/Randstad in September 2022.
References
- Emily Cape; 717-327-8464 - former coworker at PHEAA
- Kristal Polewchak: 1-801-928-8039; current Team Lead
- Erika Hoover: 919-208-0748; current coworker at Randtad/Cotiviti
Certification
RAMP SERVER SELLER , FOOD HANDLER CERTIFICATION
Timeline
Retail Sales Associate
Rutter's
02.2025 - Current
Retrieval Specialist Agent
Cotiviti Healthcare
07.2024 - Current
Special Assignments Retrieval Agent
Cotiviti
11.2023 - Current
Flex Coach
Randstad Technologies, LLC/Cotiviti
04.2022 - Current
Medical Records Retrieval Agent
Randstad Technologies, LLC/Cotiviti
04.2022 - Current
Student Loan Counselor
Pennsylvania Higher Education Assistance Agency, PHEAA
06.2015 - 01.2016
Sales Associate
Tj Maxx Dept Store
01.2015 - 06.2015
Telemarketing Sales Representative
Bath Fitter
06.2014 - 10.2015
Duplicates, Unlinks
Cotiviti Certifications
Associate of Arts - Fine Art/Art History
Harrisburg Area Community College
RAMP Certification
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