Summary
Overview
Work History
Education
Skills
Timeline
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Megan Strawderman

Coudersport

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

2019
2019
years of professional experience

Work History

Medical Receptionist

UPMC Cole
2017 - 12.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Emergency Room Reception/CSR

PITTSBURGH VETERINARY SPECIALITY AND EMERGENCY CENTER
07.2015 - 2017
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

Customer Service Representative

JCPENNEYS
09.2014 - 07.2015
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new personnel regarding company operations, policies and services.

Receptionist

STATE FARM INSURANCE
01.2013 - 08.2014
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.

Education

Associate of Applied Science - Medical Office Assistant

Liberty University
Lynchburg, VA
09-2023

Skills

  • Understands medical procedures
  • Calm and level-headed under duress
  • Quick problem solver
  • Medical terminology knowledge
  • Maintains strict confidentiality
  • Strong work ethic
  • Team player with positive attitude
  • Good written communication

Timeline

Emergency Room Reception/CSR

PITTSBURGH VETERINARY SPECIALITY AND EMERGENCY CENTER
07.2015 - 2017

Customer Service Representative

JCPENNEYS
09.2014 - 07.2015

Receptionist

STATE FARM INSURANCE
01.2013 - 08.2014

Medical Receptionist

UPMC Cole
2017 - 12.2018

Associate of Applied Science - Medical Office Assistant

Liberty University

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Megan Strawderman