Megan Wallace
Scranton
Summary
Committed to enhancing guest experiences through effective communication and organizational abilities.
Dynamic crew member with a strong background in customer service and multitasking. Known for promoting positive team environments and maintaining high standards of cleanliness and organization to enhance overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Crew Member
Koala Tea
03.2025 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of workspace to adhere to health standards.
- Assisted in training new crew members on operational procedures and best practices.
- Implemented inventory management practices, minimizing waste and improving stock availability.
- Contributed to promotional efforts by effectively communicating product features and benefits to customers.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Receptionist
Jenny Nails Spa
07.2024 - 03.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Maintained accurate record-keeping of client information and office correspondence.
- Coordinated office supply inventory, reducing costs through effective vendor negotiations.
- Addressed client inquiries and concerns professionally, fostering positive relationships with visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Wawa
05.2022 - 11.2024
- Assisted customers with inquiries, ensuring accurate information delivery and support.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Maintained knowledge of promotions and new products to provide effective recommendations.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Monitored inventory levels, assisting in restocking efforts to meet customer demands.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Grocery Outlet Bargain Market
05.2020 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Collegium Charter School
Exton, PABachelor of Science - Philosophy
University of Scranton
Scranton, PA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Taking orders
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Food preparation
- Store opening and closing
- Creativity and innovation
- Inventory restocking
- Positive company representation
- Collaboration and teamwork
- Adaptability and flexibility
Timeline
Crew Member
Koala Tea
03.2025 - Current
Receptionist
Jenny Nails Spa
07.2024 - 03.2025
Customer Service Representative
Wawa
05.2022 - 11.2024
Cashier
Grocery Outlet Bargain Market
05.2020 - 07.2022
High School Diploma -
Collegium Charter School
Bachelor of Science - Philosophy
University of Scranton