Megan Wert
Levittown
Summary
Versatile and dynamic professional with a proven track record at USPS, adept in creative problem-solving and new hire training. Excelled in mentoring roles, enhancing team performance, and driving customer satisfaction through effective planning and coordination. Skilled in fostering inclusive environments and managing resources efficiently, demonstrating both leadership and collaborative abilities.
Overview
32
32
years of professional experience
Work History
Lead Clerk
USPS
11.2006 - 03.2024
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
Banking Customer Service Representative
Bank of America
03.2006 - 08.2006
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Assistant Banquet Manager
Genetti Hotel and Suites
01.2005 - 09.2005
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Developed personalized menus based on client preferences while adhering to budget constraints.
PFC
US Army
04.1992 - 03.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor Of Science - Hospitality Administration And Management
Widener University
Chester, PA05.1998
Associate Of Science - Hotel Restaurant Management
Luzerne County Community College
Nanticoke, PA05.1996
High School Diploma - Business
James M Coughlin
Wilkes-Barre, PA05.1991
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Course planning
Timeline
Lead Clerk
USPS
11.2006 - 03.2024
Banking Customer Service Representative
Bank of America
03.2006 - 08.2006
Assistant Banquet Manager
Genetti Hotel and Suites
01.2005 - 09.2005
PFC
US Army
04.1992 - 03.1994
Bachelor Of Science - Hospitality Administration And Management
Widener University
Associate Of Science - Hotel Restaurant Management
Luzerne County Community College
High School Diploma - Business
James M Coughlin
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