Megan A. Reece
Conneaut Lake
Summary
Compassionate Patient Care Technician with a proven track record at Meadville Medical Center, excelling in patient observation and advocacy. Demonstrated ability to enhance patient satisfaction through attentive care and effective communication. Skilled in HIPAA compliance and time management, contributing to a safe and efficient healthcare environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Care Technician, Unit Secretary
Meadville Medical Center & Subsidiaries
10.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Provided information for patient admissions and discharges to foster timely processing.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Beauty Advisor
Sally Beauty
08.2022 - 04.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Provided outstanding customer service on phone and in person.
- Provided exceptional customer service to drive satisfaction.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Generated reports and tracked customer service metrics on daily basis.
Crew Trainer
Burger King
07.2017 - 01.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Conneaut Area Senior High
Linesville, PA06-2020
Skills
- Patient observation
- Patient services
- Patient education
- Active listening
- Compassionate care
- Acute care
- Patient advocacy
- Safety protocols
- Time management
- HIPAA compliance
- Customer service
- Incoming call reception
- Telephone reception
Timeline
Beauty Advisor
Sally Beauty
08.2022 - 04.2023
Patient Care Technician, Unit Secretary
Meadville Medical Center & Subsidiaries
10.2021 - Current
Crew Trainer
Burger King
07.2017 - 01.2020
High School Diploma -
Conneaut Area Senior High
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