Meghan Peoples
ERIE
Summary
Dynamic Benefit Advocate with a proven track record at Disabled Veterans Solution, excelling in benefits administration and client relationship building. Recognized for enhancing client satisfaction through effective problem-solving and communication. Skilled in documentation and reporting, I consistently deliver results by educating clients on claims processes and resolving inquiries efficiently.
Experienced with navigating benefit programs and resolving member inquiries. Utilizes strong communication and problem-solving skills to ensure client satisfaction. Track record of adapting to changing needs and collaborating effectively with team members.
Overview
19
19
years of professional experience
Work History
Benefit Advocate
Disabled Veterans Solution
07.2020 - Current
- Assisted clients in understanding benefit options and eligibility requirements.
- Provided support to resolve client inquiries regarding health benefits and services.
- Maintained accurate records of client interactions and benefit applications.
- Educated clients on processes for submitting claims and appeals efficiently.
- Collaborated with team members to ensure timely follow-up on client requests.
- Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
Customer Service Representative II
Disabled Veteran Solutions
07.2020 - Current
- assisted callers in scheduling fingerprinting services
- assisted callers in instructing them on how to obtain their background checks
- assisted in shadowing and training new hires
- performed called efficiently and accurately while following company guidelines
Store Manager of Operations
Family Dollar
04.2016 - 07.2018
- Oversaw daily store operations ensuring seamless workflow and optimal staffing levels.
- Implemented inventory management systems enhancing accuracy and reducing discrepancies.
- Developed training programs fostering employee engagement and skill development.
- Streamlined customer service processes improving response times and satisfaction rates.
- Led performance reviews mentoring staff to achieve individual and team goals.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
Cashier
Erie County Farms
02.2006 - 04.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining a clean and organized checkout area to enhance customer experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained new cashiers on company policies, procedures, and best practices for operations.
- Assisted with opening and closing procedures of the store
Education
Administrative Medical Assistant
Ultimate Medical Academy
Clearwater, FL05-2017
High School Diploma -
Strong VIncent High School
Erie, PA06-2003
Skills
- Benefits administration
- Research
- Trade policy
- Verbal and written communication
- Written and oral communication
- Relationship building
- Documentation and reporting
- HR compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Leadership skills
- Excellent communication
Languages
English
Full Professional
Timeline
Benefit Advocate
Disabled Veterans Solution
07.2020 - Current
Customer Service Representative II
Disabled Veteran Solutions
07.2020 - Current
Store Manager of Operations
Family Dollar
04.2016 - 07.2018
Cashier
Erie County Farms
02.2006 - 04.2014
Administrative Medical Assistant
Ultimate Medical Academy
High School Diploma -
Strong VIncent High School
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