Mekenna Sine
Dilliner
Summary
Dynamic customer service professional with proven leadership at McDonald's, adept at conflict resolution and complex problem-solving. Recognized for enhancing customer loyalty through empathetic communication and effective complaint resolution. Skilled in team collaboration and consistently exceeding performance metrics, fostering strong relationships that drive business success.
Overview
6
6
years of professional experience
Work History
Manager
McDonald's
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Bank of America
02.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Columbia Gas
04.2019 - 01.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong rapport with regular customers; fostering long-term relationships beneficial to the business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelor In Business - Business Administration And Management
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Relationship building
- Conflict resolution
Timeline
Manager
McDonald's
06.2023 - Current
Customer Service Representative
Bank of America
02.2021 - 01.2023
Customer Service Representative
Columbia Gas
04.2019 - 01.2021
Bachelor In Business - Business Administration And Management
Colorado Technical University
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