Melana Schumaker
Bridgeville
Summary
Motivated and dependable team player with strong time management and problem-solving skills. Experienced in providing exceptional customer service and resolving issues efficiently in fast-paced environments. Communicates clearly and effectively with both customers and team members to ensure smooth operations and positive outcomes. Thrives in collaborative settings while staying focused on achieving individual and team goals.
Overview
4
4
years of professional experience
Work History
Basket Maker
Basket of Pittsburgh
Pittsburgh
12.2024 - 01.2025
- Organized inventory of raw materials according to size, type, color.
- Provided guidance on selecting appropriate types of baskets for different companies.
- Worked together with a team to get orders out for the holidays.
- Packaged completed baskets for shipment following company guidelines.
- Assisted in designing and creating custom baskets for customers.
- Trained new employees on how to make specific baskets.
Tanning Salon Receptionist
Sunsational Tan
McMurray
06.2024 - 08.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Restaurant Hostess
Texas Roadhouse Restaurant
Bridgeville
06.2023 - 08.2023
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Performed opening and closing duties such as setting up side stations and restocking condiments.
- Collected feedback from customers about their experience at the restaurant.
- Greeted guests upon arrival and escorted them to their tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
Retail Sales Associate
Dick's Warehouse
Bridgeville
08.2020 - 03.2021
- Assisted customers with locating products, and provided knowledgeable recommendations based on sports and outdoor activity needs.
- Maintained a clean and organized sales floor and stockroom, ensuring merchandise was properly displayed and replenished.
- Handled inventory receiving, stocking, and cycle counting, with a focus on accuracy and efficiency.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Respiratory Therapy
Youngstown State Unviersity
Youngstown, OH05-2027
High School Diploma -
South Fayette High School
McDonald, PA06-2022
Skills
- Team collaboration
- Time management
- Customer service
- Problem solving
- Effective communication
Affiliations
A well-rounded and driven individual, currently a student-athlete on the Youngstown State University track and field team, specializing in pole vault. Three-time Horizon League Champion with a personal highlight of finishing 28th at the NCAA East First Round with a vault of 3.95m. Balances the demands of collegiate athletics with academic and professional development, demonstrating strong discipline, time management, and resilience under pressure.
Timeline
Basket Maker
Basket of Pittsburgh
12.2024 - 01.2025
Tanning Salon Receptionist
Sunsational Tan
06.2024 - 08.2024
Restaurant Hostess
Texas Roadhouse Restaurant
06.2023 - 08.2023
Retail Sales Associate
Dick's Warehouse
08.2020 - 03.2021
Respiratory Therapy
Youngstown State Unviersity
High School Diploma -
South Fayette High School
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