Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Melanie Grace Rayl

Pittsburgh

Summary

Dynamic and results-driven professional with a strong work ethic, honed throughout both academic and work endeavors. Proven expertise in interpersonal communication and analytical problem-solving, delivering exceptional customer experiences. Adept at managing complex situations and fostering collaboration among team members, ensuring operational efficiency and customer satisfaction. Technologically proficient, with a commitment to continuous learning.

Overview

3
3
years of professional experience

Work History

Store Team Member

Graeter's Ice Cream
Pittsburgh
03.2022 - Current
  • Greeted customers and provided excellent customer service, handling complaints professionally and efficiently.
  • Managed opening and closing duties such as setting alarm systems, locking doors, cleaning, etc.

Bartender

The Tap Cafe
Hartford
01.2025 - 05.2025
  • Provided drink suggestions to customers based on their preferences.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Developed good working relationships with fellow employees through effective communication.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Server

Rivers Casino
Pittsburgh
05.2024 - 08.2024
  • Interacted with customers in a professional and friendly manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated and collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Team Member

Sandbox VR
Pittsburgh
04.2023 - 01.2024
  • Led and assisted customers to provide optimal experience.
  • Managed and solved technological and software problems with timeliness and consideration.
  • Collaborated with other staff members to ensure an efficient and enjoyable environment.

Education

Bachelor of Arts - English Literature And Religious Studies

Trinity College
Hartford, CT
05-2026

High School Diploma -

Mt. Lebanon High School
Pittsburgh, PA
06-2022

Skills

  • Interpersonal communication and collaboration
  • Strong writing and academic research skills
  • Dedicated and consistent work ethic
  • Learning and adaptability through experience and instruction
  • Analytical problem-solving
  • Technological proficiency across different mediums

Affiliations

  • Pittsburgh's Miss Smiling Irish Eyes, 2025
  • President of Trinity College Trinitones (all-female acapella group), member Fall 2022 to present
  • Undergraduate Fellow of the Greenberg Center for the Study of Religion in Public Life, 2025
  • Faculty Honors at Trinity College, 2022-present
  • Trinity College Young Journalists Club, Fall 2022 to present
  • Trinity College Tripod Staff, Fall 2023 to present
  • Trinity College Student Government, active member/representative, Fall 2022 to present
  • Trinity College Homelessness Project, active member, Fall 2022 to present
  • Mt. Lebanon Choir Program, 2018-2022. Selected for both select ensemble choirs (Triple Trio, Chamber). Served as Choir Vice President, 2021-2022. Selected for and attended PMEA 2020 District competition.
  • Mt. Lebanon High School Student Council, 2018-2022. Chair of the Homecoming Dance in the fall of 2022; chair member for the 2021 PASC Conference Volunteer Committee; Homeroom Representative, 2018-2022.
  • Mt. Lebanon High School Model United Nations, 2019-2022. Awarded Honorable Mention at the Ohio State Tournament and Best Delegate at the University of Pittsburgh Tournament.
  • Mt. Lebanon High School, Link Crew, 2020-2022. Volunteered as a Link Leader to help guide incoming freshmen as they transitioned to high school.
  • Mt. Lebanon High School, Evening Theater Company, 2020-2022. Performed in a number of roles in plays and musicals, and selected as President of the Mt. Lebanon High School Thespian Society, 2021-2022.
  • Mt. Lebanon Municipal Environmental Sustainability Junior Board Member 2021-2022.
  • Center for Theater Arts, 2011-2022. Performed in a number of roles in musicals over my eleven years of attendance.

Accomplishments

  • Trinity College Presidential Scholarship (full tuition), 2022-2026
  • Mt. Lebanon High School Choral Scholarship
  • Dave Bragdon Scholarship (granted through The Pittsburgh Foundation)
  • James R. Hoffa Memorial Scholarship (a four-year scholarship sponsored by the International Brotherhood of Teamsters; I was one of only 70 students awarded this scholarship nationally during 2022)
  • Recipient of the Ruel Crompton Tuttle Prize for outstanding achievement in the study of English, May 2025
  • Recipient of Trinity College Alumni Prize in English Composition, May 2024 & May 2025
  • Undergraduate Fellow at the Greenberg Center for the Study of Religion in Public Life
  • Member of National Honor Society, Mt. Lebanon High School
  • Member of Cum Laude Society, Mt. Lebanon High School
  • Award of Merit for Short Story Submission to the PTA Reflections Competition, 2021
  • Keystone Girls State Honors Program, 2021. Selected to represent the Commonwealth of Pennsylvania as a "senator" in a mock government simulation, helping me enhance my leadership skills.
  • Mt. Lebanon High School, History College Book Award, 2021. Awarded by The Historical Society of Mount Lebanon in recognition of my dedication to the study of History.
  • Pittsburgh Public Theater, Shakespeare Monologue Competition, 2019-2021. Selected as Finalist in 2020 and received Honorable Mention, 2019 and 2021.

Languages

Spanish
Professional
Italian
Professional

References

References available upon request.

Timeline

Bartender

The Tap Cafe
01.2025 - 05.2025

Server

Rivers Casino
05.2024 - 08.2024

Team Member

Sandbox VR
04.2023 - 01.2024

Store Team Member

Graeter's Ice Cream
03.2022 - Current

Bachelor of Arts - English Literature And Religious Studies

Trinity College

High School Diploma -

Mt. Lebanon High School
Melanie Grace Rayl