Melanie Hernandez
Las Vegas
Summary
Dynamic Sales Associate with proven expertise at Ross Dress for Less, excelling in customer service and visual merchandising. Recognized for enhancing store appeal and fostering teamwork, I effectively managed cash transactions and resolved customer issues, ensuring a positive shopping experience. Reliable and punctual, I thrive in fast-paced environments while maintaining high standards.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ross Dress for Less
08.2024 - Current
- Assisted customers in product selection, ensuring positive shopping experiences.
- Maintained knowledge of current promotions and sales events to inform customers.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Organized merchandise displays to enhance visual appeal and promote sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Sales Associate
Marshalls
11.2022 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Bonanza High School
Las Vegas, NV05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Store opening and closing
Timeline
Sales Associate
Ross Dress for Less
08.2024 - Current
Sales Associate
Marshalls
11.2022 - 09.2023
Bonanza High School
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