Melanie Marcavage
Pottstown
Summary
Dedicated professional with proven skills in customer service, attention to detail, and efficient time management. Committed to enhancing patient experiences and streamlining processes in healthcare settings. Detail-oriented front desk receptionist with expertise in problem-solving and communication to enhance the workflow efficiency and patient satisfaction in high volume environments. Compassionate and an organized individual with extensive experience in patient care and administrative support.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pottstown Oral and Maxillofacial Surgery
Pottstown, PA
02.2025 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Process patient intake forms accurately, maintaining confidentiality of sensitive information.
- Maintain cleanliness and organization of front desk area for optimal patient experience.
- Coordinate insurance verification with various providers to streamline billing processes.
- Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborate with clinical team to support seamless operations during peak hours.
- Manage appointment scheduling through electronic health record system, optimizing patient flow.
Patient Admitting Representative/ER Registrar
Pottstown Hospital
Pottstown, PA
05.2018 - 07.2020
- Facilitated patient admissions by accurately collecting and verifying personal information.
- Streamlined check-in procedures, enhancing efficiency and reducing wait times for patients.
- Maintained electronic medical records with a focus on data accuracy and compliance standards.
- Participated in continuing education opportunities to stay current on industry trends and changes in healthcare regulations.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Assisted in training new employees, sharing expertise on best practices for patient admitting processes.
- Collaborated with medical staff, ensuring timely communication of pertinent information for optimal patient care.
- Facilitated smooth transitions between shifts by maintaining comprehensive handoff notes for incoming Patient Admitting Representatives.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
Certified Nursing Assistant (CNA)
Pottstown Hospital
Pottstown, PA
10.2009 - 05.2018
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, recording changes to inform nursing staff of patient conditions.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Trained new CNA's on best practices for patient care and safety protocols, enhancing team efficiency.
- Advocated for patients' needs, fostering a supportive environment that promoted healing and recovery.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided care for Hospice, Telemetry, and Critical Care patients.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
Certified Nursing Assistant, CNA
Parkhouse Providence Pointe
Royersford, PA
09.2001 - 09.2009
- Provided compassionate care and support to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with procedures, maintaining high standards of patient safety and hygiene.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Trained and mentored new CNA's on best practices in patient care and facility protocols.
- Advocated for resident needs, enhancing quality of life through personalized care approaches.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Care for patient's diagnosed with Alzheimer's disease, dementia, physical disabilities, and those undergoing post-operative recovery and convalescents.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Documented patient information and care activities in electronic health record.
- Built rapport with patients and families, providing emotional support during difficult times.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate/ Management
Turkey Hill Minit Markets/ Subway Franchise
Birdsboro, PA
06.1996 - 11.2001
- Led team in achieving sales targets through effective training and mentoring of associates.
- Streamlined operational processes to increase efficiency and reduce costs without compromising service quality.
- Fostered a positive work environment by encouraging team collaboration and addressing employee concerns promptly.
- Managed customer relations by resolving complaints effectively, enhancing overall customer satisfaction ratings.
- Coordinated staff schedules to ensure optimal coverage during peak hours while maintaining labor cost control.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Interviewed and hired new employees.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Managed inventory, to reduce overhead costs, and improve product availability.
- Maintained high standards of cleanliness and sanitation adhered to safe work practices.
- Established and maintained a positive work environment.
Education
No Degree - Nursing
Reading Area Community College
Reading, PA08-2001
High School Diploma -
Daniel Boone High School
Birdsboro, PA06-2000
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills/ Strong Communication Skills
- Microsoft Office Proficiency/ EHR Proficiency
- Medical Records & Billing
- Insurance/ Verification/ and Cash/ Credit Card Handling
- Problem-solving skills
- Scheduling
- Appointment scheduling
Certification
Certification- Nursing Assistant
CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Pottstown Oral and Maxillofacial Surgery
02.2025 - Current
Patient Admitting Representative/ER Registrar
Pottstown Hospital
05.2018 - 07.2020
Certified Nursing Assistant (CNA)
Pottstown Hospital
10.2009 - 05.2018
Certified Nursing Assistant, CNA
Parkhouse Providence Pointe
09.2001 - 09.2009
Sales Associate/ Management
Turkey Hill Minit Markets/ Subway Franchise
06.1996 - 11.2001
No Degree - Nursing
Reading Area Community College
High School Diploma -
Daniel Boone High School