Melanie Schwarzmann

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.

I assist in the completion of front-end activities with pre-registration and the financial clearance process.

Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability.

Performed all admissions functions to include insurance verification.

Worked closely with physicians and office staff to obtain clinical information and CPT and ICD-10 codes to obtain authorization for treatment.

Prioritizes and coordinates previous accounts for unpaid balances.