Melecia Johnson
WILKES BARRE ,PA
Summary
An experience and self motivated individual, with excellent customer service skills. Very hard working, patient, respectable, and a very fast learner. Great at juggling multiple tasks, and working under pressure. Action-oriented person, work good as a individual or as part as a team . Experienced Collections Specialist bringing -years of success . Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
10
10
years of professional experience
Work History
Collections Specialist
Apria Healthcare
09.2018 - Current
- Researches any overdue account balance that is fully or partially unpaid, and follow up by mail or phone to insurance carriers or customer on delinquents payments. Review unpaid and underpaid claims. Resubmits or appeals as necessary.
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. Respond to customer inquires regarding account status.
Researches customer's accounts thoroughly and documents appropriately. Resolve discrepancies and prepares adjustments and refunds as necessary. - Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services and collection strategies.
Customer Service Representative
Apria Healthcare
06.2014 - 09.2018
- Work with Doctors and facility to process hospital discharge. To equip the patient with medical equipment in which is needed.
- Provide Durable medical equipment such as Hospital bed, cane , walkers, wheelchair, Nebulizer, CPAP, ventilator, suction oral machine etc.
- verify Pt insurance , make sure we receive qualifying clinicals/ medical records to qualify the Pt for the requested DME equipment.
- Offered advice and assistance to customers and referrals.
Education
High School Diploma -
Hillcrest High
Skills
- Correspondence Sorting and Filing
- Overdue Balance Detection
- Credit and Collections
- Managing Delinquent Accounts
- Account Monitoring
- Updating Customer Accounts
- Problem Identification
- Filing Appeals
- Critical Thinking
- Medical Billing and Collections
- Communications Strategies
- Outbound Calling
- Payment posting
- Account Review
Timeline
Collections Specialist
Apria Healthcare
09.2018 - Current
Customer Service Representative
Apria Healthcare
06.2014 - 09.2018
High School Diploma -
Hillcrest High
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