MELINDA A. AYERS
VOLANT
Summary
Quality Assurance Specialist with extensive experience in Industry. Demonstrated expertise in managing resources effectively while ensuring thorough quality reviews. Strong attention to detail and organizational skills drive successful outcomes in quality assurance initiatives.
Overview
37
37
years of professional experience
Work History
Quality Control Specialist/Analyst
Fairbanks Morse Defense – Hunt Valve
03.2023 - Current
- Conducted inspections of materials, products, and documentation for adherence to specifications and plans.
- Analyzed inspection data, sample data, and error logs to pinpoint potential quality issues.
- Documented nonconformances, test results, and inspection data in standardized systems.
- Participated in process improvement initiatives, ensuring compliance with Standard Work practices.
- Ensured compliance with ISO 9001 standards, contract requirements, and safety regulations.
- Managed customer and third-party inspections to uphold quality assurance standards.
- Investigated root causes of quality issues, implementing corrective actions to prevent recurrence.
- Compiled comprehensive reports detailing inspection results for stakeholder review.
DOCUMENT CONTROL SPECIALIST
Dearing Compressor
09.2024 - 12.2024
- Copy, scan and store documents
- Check for accuracy and edit files, like contracts
- Review and update technical documents (e.g. manuals and workflows)
- Distribute project-related copies to internal teams
- File documents in physical and digital records
- Create templates for future use
- Retrieve files as requested by employees and clients
- Manage the flow of documentation within the organization
- Maintain confidentiality around sensitive information and terms of agreement
- Complete Customer Job Books on completed compressors.
QUALITY DOCUMENTATION CERTIFICATION SPECIALIST/MTR TEAM LEAD
Tenaris USA
10.2011 - 08.2024
- Managed data entry tasks alongside document management related to various product lines.
- Approved and reviewed test reports while ensuring adherence to internal steel specifications.
- Conducted investigations into missing test data, collaborating with cross-functional teams.
- Developed training protocols for QA new hires, enhancing team competency.
- Generated MTR test reports to facilitate seamless product shipments on schedule.
- Participated in API audits, contributing to ongoing compliance efforts within the organization.
- Prepared presentations for Seamless Monthly Business Reviews, summarizing key departmental metrics.
- Tracked supplies using SAP, ensuring adequate inventory levels for the Quality Department.
INSURANCE AGENT, CSR
Liberty Mutual Insurance Company
01.2001 - 09.2008
- Answered phones and responded to customer requests
- Provided customers with product and service information
- Identified, researched, and resolved customer issues
- Discussed Billing and collected payments
- Mentored New Hires
- Provide insurance documentation
GENERAL MANAGER
PEC Management/Burger King
06.1988 - 01.2000
- Managed all areas of the restaurant and make final decisions on all matters of importance
- Ensured all financial and personnel related administrative duties were completed accurately and on time
- Selection, development, and performance management of all employees
- Scheduling and payroll
- Inventory and ordering of food and supplies
- Food Safety
- Guest Satisfaction
- Customer and employee safety
- Willing to Relocate
Education
Bachelor of Science - Business Administration w/concentration in Project Management
Southern New Hampshire University
Manchester, NH07.2022
ASB - Computer Science
Erie Business Center South
New Castle, PA04.2011
Skills
- Microsoft Office applications
- ERP systems expertise
- Analytical skills
- Effective communication
- HR management
- Project oversight
Timeline
DOCUMENT CONTROL SPECIALIST
Dearing Compressor
09.2024 - 12.2024
Quality Control Specialist/Analyst
Fairbanks Morse Defense – Hunt Valve
03.2023 - Current
QUALITY DOCUMENTATION CERTIFICATION SPECIALIST/MTR TEAM LEAD
Tenaris USA
10.2011 - 08.2024
INSURANCE AGENT, CSR
Liberty Mutual Insurance Company
01.2001 - 09.2008
GENERAL MANAGER
PEC Management/Burger King
06.1988 - 01.2000
ASB - Computer Science
Erie Business Center South
Bachelor of Science - Business Administration w/concentration in Project Management
Southern New Hampshire University