Melinda Davis
Cleona
Summary
Detail-oriented and highly organized Billing Specialist with over 7 years of experience in processing invoices, managing accounts, and ensuring accurate billing in the healthcare industry. Skilled in handling large volumes of transactions, reconciling discrepancies, and providing exceptional customer service to resolve billing issues. Familiar with industry-standard billing practices and compliance regulations. Known for strong attention to detail, time management skills, and the ability to communicate effectively with clients and internal teams. A proven track record of reducing billing errors and improving overall financial processes.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Lebanon Internal Medicine Associates, PC
12.2017 - Current
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Resourcefully used various coding books.
- Monitored changes in coding regulations to provide recommendations for compliance.
Medical Assistant
Hershey Kidney Specialists, Inc.
05.2013 - 08.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor of Arts - English Education
Lebanon Valley College
Annville, PA05-2013
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- HIPAA compliance
- Data entry proficiency
- Claim submission
- Payment posting
- Denial management
- Medical billing expertise
- Team collaboration
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Timeline
Billing Specialist
Lebanon Internal Medicine Associates, PC
12.2017 - Current
Medical Assistant
Hershey Kidney Specialists, Inc.
05.2013 - 08.2017
Bachelor of Arts - English Education
Lebanon Valley College
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