Melinda Killmeyer
Monongahela
Summary
Dynamic retail professional with extensive experience at Wireless Vision, LLC, excelling in customer service and sales leadership. Proven track record in coaching teams to enhance performance and implementing effective inventory control processes. Recognized for problem-solving abilities and a dependable approach, driving significant improvements in store operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Wireless Vision, LLC
07.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Retail Associate Manager
Wireless Vision, LLC
08.2021 - 07.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Mobile Expert
Wireless Vision LLC.
10.2017 - 08.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
Associate of Science - Paralegal Studies
Everest Institute
Pittsburgh05-2010
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Dependable and reliable
- Coaching and mentoring
- Sales leadership
- Shift scheduling
- Staff management
- Hiring and training
Timeline
Retail Store Manager
Wireless Vision, LLC
07.2023 - Current
Retail Associate Manager
Wireless Vision, LLC
08.2021 - 07.2023
Mobile Expert
Wireless Vision LLC.
10.2017 - 08.2021
Associate of Science - Paralegal Studies
Everest Institute
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