Melisa Short

• Maintained accurate records of all transactions, ensuring compliance with company guidelines and legal requirements related to parcel handling.
• Supported management in maintaining a safe workplace by adhering to all safety protocols and promptly reporting any hazards or incidents.
• Increased customer satisfaction by providing prompt communication regarding parcel status updates or delays.
• Expedited the resolution of lost or misdirected parcels by conducting thorough investigations and coordinating with relevant departments.
• Assisted in training new employees on company policies, procedures, and best practices for parcel handling.
• Managed daily workload effectively, prioritizing tasks based on urgency and importance for optimal productivity.
• Worked closely with supervisors on special projects such as large-scale mailings or bulk shipments, ensuring that all aspects were completed accurately and on time.
• Ensured compliance with postal regulations when preparing shipments for domestic or international destinations.
• Maintained an organized work environment, ensuring proper storage and handling of parcels to prevent damage.

Weighed letters and packages and calculated costs based on classification, weight, and destination.

. Printing,picking and packing orders to ship to customers.

. Driving power equipment forklift,picker and reach truck.

. Lifting 70lb

Basic computer skills and zebra phones

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.