Melissa Barner
Achieving True Self
Irwin
14
years of professional experience
Detail-oriented professional with experience in healthcare, customer service, and property operations. Skilled in problem-solving, meeting scheduling, and collaboration across teams. Consistently maintained accurate records, resolved issues quickly, and supported efficient daily operations.
Work History
Adult Services Scheduling Specialist
1 Year 3 Months- Coordinated client and staff calendars to support consistent therapy session scheduling.
- Monitored appointment changes and updated schedules to reduce coverage gaps.
- Communicated availability, cancellations, and reschedules to families and internal teams.
- Entered and maintained accurate scheduling data in service management systems.
- Matched staff qualifications and client needs to appropriate session assignments.
- Supported billing and service delivery accuracy through timely schedule updates.
- Acted as first point of contact and set appointments for prospective clients.
Patient Care Technician
5 Months- Supported students with toileting, hygiene, and mobility assistance in therapeutic school setting.
- Monitored vital signs and observed physical changes, reporting concerns to nursing staff promptly.
- Assisted with feeding, positioning, and transfer routines while maintaining student comfort and safety.
- Documented care activities accurately and followed individualized health plans and daily treatment instructions.
- Adapted quickly to changing student needs while preserving dignity, privacy, and supervision requirements.
Customer Service Representative Manager
4 Years 10 Months- Managed customer inquiries, scheduling, and service follow-up to maintain responsive client support.
- Coordinated dispatch and technician calendars to optimize daily workflow and appointment coverage.
- Resolved escalated complaints with clear communication and timely issue resolution.
- Trained front office staff on service protocols, call handling, and CRM documentation.
- Improved intake procedures to streamline repair requests and reduce scheduling errors.
- Collaborated with field teams to align job details, customer expectations, and service timelines.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Built positive rapport and relationships for high levels of customer satisfaction.
Assistant Property Manager
2 Months- Coordinated tenant relations and resolved daily service requests to support smooth property operations.
- Administered lease documentation, renewals, and critical dates with strong attention to accuracy.
- Monitored rent roll, delinquency, and billing activity to maintain consistent financial reporting.
- Scheduled vendor work orders, inspections, and preventative maintenance to keep facilities compliant.
- Coordinated move-ins, move-outs, and tenant communications to ensure efficient property transitions.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
3 Years 7 Months- Managed tenant relations, resolving complaints and enforcing community rules with professionalism.
- Oversaw rent collection, delinquency follow-up, and accurate lease record maintenance.
- Coordinated maintenance requests, vendor scheduling, and urgent repair response.
- Conducted property inspections to identify safety issues and uphold site standards.
- Administered notices, violations, and resident communications in accordance with policy.
- Maintained compliance with housing requirements, permitting, and property operational procedures.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Mental Health Direct Care Coordinator
1 Year 2 Months- Coordinated individualized care plans with clients, families, and interdisciplinary teams.
- Scheduled direct care services, ensuring consistent coverage and timely support.
- Monitored client records for accuracy, completeness, and compliance requirements.
- Communicated care updates to providers, guardians, and support staff.
- Trained direct care staff on documentation, procedures, and client support expectations.
- Maintained confidential case information in alignment with agency policies and regulations.
- Monitored clients'' physical, emotional, and mental well-being daily, intervening as necessary to address any concerns or issues that arose.
Certified Nursing Assistant
4 Months- Monitored pediatric vital signs and reported changes promptly to nursing team.
- Assisted with bathing, grooming, dressing, and other daily living needs.
- Supported feeding, hydration, and nutritional routines per care plan instructions.
- Implemented infection control practices to maintain safe home care environment.
- Reinforced individualized care plans while maintaining comfort, dignity, and safety.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Mental Health Technician
1 Year 9 Months- Monitored patient behavior, documented changes, and reported concerns to nursing staff promptly.
- Supported de-escalation efforts during behavioral crises using calm, therapeutic communication.
- Assisted patients with daily living activities while maintaining dignity and privacy.
- Conducted safety checks and maintained secure, orderly unit environment.
- Transported patients safely to appointments, tests, and scheduled program activities.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Education
No Degree
Medical Claims & Billing
Certified Nursing Assistant
High School Diploma
Skills
Customer relations skills
Customer relations
Documentation skills
Documentation
Professional telephone demeanor
Meeting scheduling
Calendar management
Strong work ethic
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Effective multitasking
Patient scheduling
Client relations
Timeline
Adult Services Scheduling Specialist
Achieving True Self
07.2025 - CurrentRead More
Patient Care Technician
Clelian Heights School for Exceptional Children
01.2025 - 06.2025Read More
Customer Service Representative Manager
Mr. Handyman of Pittsburgh East
03.2020 - 01.2025Read More
Assistant Property Manager
The Carlyle Goup
01.2020 - 03.2020Read More
Property Manager
Sunnyhill Mobile Home Park
05.2016 - 12.2019Read More
Mental Health Direct Care Coordinator
Community Care Inc.
03.2015 - 05.2016Read More
Certified Nursing Assistant
Bayada Pediatrics Home Care
11.2014 - 03.2015Read More
Mental Health Technician
Mercy Behavioral Health
02.2013 - 11.2014Read More
Career Growth Real Estate Academy
No Degree
Read More
At Homes Profession
Medical Claims & Billing
Read More
Baldock Healthcare
Certified Nursing Assistant
Read More
Open Door Christian Academy
High School Diploma
Read More