Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Blose

Lancaster

Summary

Strong staff member, devoted to streamlining operations to promote efficiency in the workplace. Skilled in adapting to dynamic environments, reliability, and effective communication. Hardworking individual always focused on improvement and dedicated to achieving high quality work performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Square One Coffee Roasters
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained new staff members in their professional development by offering guidance/support in their assigned roles, handling onboarding and training shifts for new employees.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to while reducing overhead costs.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Developed detailed plans based on broad guidance and direction.

Head Baker

Square One Coffee Roasters
09.2023 - Current
  • Consistently delivered high-quality baked goods and maintaining a clean, organized work environment.
  • Maintained detailed records of inventory daily, monitoring sales in order to meet demand fluctuations.
  • Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
  • Collaborated with the sales team to promote seasonal products in order to increase sales revenue.
  • Consistently met or exceeded sales goals by prioritizing customer service excellence and product quality assurance efforts.

Lead Barista

Square One Coffee Roasters
09.2023 - Current
  • Functioned quickly and efficiently under pressure in a fast-paced environment.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Contributed to the establishment's reputation for high-quality service by consistently providing exceptional and personalized beverage preparation.
  • Supervised daily shift operations effectively managing schedules assignments, ensuring optimal labor utilization.

Lead Cashier

Lancaster Cupcake
02.2021 - 08.2023
  • Trained and mentored new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Maintained stock to meet expected customer demand.

Education

Bachelor of Science - Art Education

Millersville University of Pennsylvania
Millersville, PA
06-2024

Skills

  • Adaptability and flexibility
  • Verbal and written communication
  • Inventory management
  • Multitasking Abilities
  • Time management
  • Team motivation
  • Staff training and development
  • Goal setting
  • Strategic planning

Timeline

Assistant Manager

Square One Coffee Roasters
09.2023 - Current

Head Baker

Square One Coffee Roasters
09.2023 - Current

Lead Barista

Square One Coffee Roasters
09.2023 - Current

Lead Cashier

Lancaster Cupcake
02.2021 - 08.2023

Bachelor of Science - Art Education

Millersville University of Pennsylvania

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Melissa Blose