Melissa Brisone

Multi-faceted role supporting Management, Marketing, and Customer Care team:
• Created, customized, and analyzed reports from the CRM; KPIs and results-based reports analyses for Sales and Marketing Managers to review
• Coordinating and supporting the Customer Care Team: establishing sales goals, analyzing performance, and preparing materials for internal meetings
• Supported the Sales Managers to develop specific Sales Strategies in collaboration with Customer
Care Team
• Provide troubleshooting assistance for big customer's orders, logistics, account statuses, and
relevant problems

Salesforce CRM Support in Sales and Integration areas:
• Acted as a point of resource for the entire company, with regard to CRM interactions and processes
• Worked within the database to characterize customers, analyze customer's behavior, and improve
CRM data quality
• Implemented and integrated Project Management support with Salesforce partners
• Organized and held training sessions on CRM processes
• Created training materials (webinars, videos, step-by-step manuals) and troubleshooting documents

• Customer-based role focused on contributing to global company sales
• Managed large amounts of incoming phone calls, emails, and messages by 5000+ clients and leads
• Managed and inputted orders, quotes, and inquiries
• Maintained customer support on payments, logistics, and claims
• Strong commitment and dedication towards achieving the company's sales objectives
• Enhanced and maintained support on sales procedures, policies, and documentation.

• Sundek store located in one of the biggest Luxury outlets in Europe
• Supported the store manager and other team members in delivering a great guest shopping experience
• Control of inventory management and product inventories.

• Luxury-sartorial brand Seventy located at McArthur Glen Outlet
• Ensured high levels of customer satisfaction through excellent sales service, and made sure customers' needs were satisfied.

• Sundek store located in one of the biggest Luxury outlets in Europe
• Supported the Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales
• Assisted with processing store deliveries, visual merchandising, stock takes, markdowns, and promotions.

• Four months were project focused on the analysis, classification, and registration of farm-owned land for leases
• Researched, selected, and cataloged cadastral data with the support of a map-based database.

• Managed client data-subscriptions-requests
• Managed and updated subscriptions, statistics, and customer relations.

• Business management and communication company
• Entered advertisement/press review data from official sources within tight time limits
• Compiled data, verified accuracy, and sorted information to prepare raw data for computer entry.