Melissa Casiano
Philadelphia
Summary
Dynamic and self-motivated professional with a proven track record at Xfinity, excelling in customer service and teamwork. Bilingual in Spanish and English, I effectively communicate and resolve issues, enhancing customer satisfaction. Recognized for implementing training programs and maintaining high standards, I am committed to continuous improvement and delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Urbancare Home Care
HHA
12.2021 - 09.2025
- ADL with patients
- Respectful & Caring
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Xfinity Customer Service
Xfinity Comcast
02.2018 - 10.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Door to Door rep
- Answering and making phone calls
- Making Sales day to day
Crew Member Team Leader
McDonald's Restaurant
07.2016 - 01.2018
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Bilingual
- Spanish & English
Timeline
Urbancare Home Care
HHA
12.2021 - 09.2025
Xfinity Customer Service
Xfinity Comcast
02.2018 - 10.2020
Crew Member Team Leader
McDonald's Restaurant
07.2016 - 01.2018
High School Diploma -
Penn Foster Career School
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