Melissa Clemmer
Bechtelsville
Summary
Dedicated and adaptable professional with robust background in information management systems and proven track record of effectively organizing and maintaining data systems. Strong focus on team collaboration and achieving results. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Substitute Food Service
Brandywine Heights School District
Topton, PA
09.2025 - Current
Receptionist
Keystone Tax Service/UPV Shipping
Pennsburg, PA
02.2025 - 12.2025
- Responsible for all front desk activities for tax service, shipping and general store, includes answering phones, managing appointments, scanning, resolve customer issues
Admissions Coordinator/Secretary
Salem Christian School
Macungie, PA
03.2024 - 06.2024
- Manage all admission and enrollment activities; Substitute elementary grades where required; Perform various secretarial duties
Learning Support Aide
Salem Christian School
Macungie, PA
03.2023 - 06.2023
- Provide math and reading support to small groups for elementary grades; Teacher’s aide; Daily Lunch and Recess aide; Provide administrative support for elementary teachers
Information Manager
Pfizer, Information Management Center of Excellence
09.2015 - 07.2022
- Business Support and Data Management Services lead for Regulatory domain
- Manage support and services vendor team and processes, provide monthly metrics
- Provide Guidance and support to other domain leads
- Support automation efforts for data management
- Account Recertification Lead; manage master schedule, manage vendor team to perform annual account reviews
Senior Information Manager
Pfizer, Worldwide Safety and Regulatory
11.2010 - 08.2015
- Submissions & Operations Support
- Business Support Lead for all Regulatory applications; manage support vendor team in China and all support processes; provide monthly metrics and performance improvements to System Owners
- Integration Lead – coordinate activities for migration of documents and data into and out of Regulatory Data and Document Management systems for acquisitions, collaborations and divestitures
- Manage Regulatory Information Management internal communication tasks
Solution Delivery Manager
Pfizer, IM Center of Excellence
01.2009 - 11.2010
- Responsible for stakeholder management and communications
- Managed Standard Operating Procedures
Associate Director and Manager
Wyeth, Information Management
01.2004 - 12.2009
- Managed a group of business analysts supporting an enterprise document management system, provide system training, liaise with IT regarding system enhancements and fixes
Business Analyst
Wyeth, Information Management
06.2001 - 12.2003
- Responsible for Document Management system, requirements, testing and validation, training and communication
Business Analyst
Janssen Pharmaceuticals, Information Management
08.1999 - 06.2001
- Responsible for Document Management system, requirements, testing and validation, training and communication
- Manage case report form scanning operations including implementing OCR
Education
BA - Accounting
Pennsylvania State University
12-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Substitute Food Service
Brandywine Heights School District
09.2025 - Current
Receptionist
Keystone Tax Service/UPV Shipping
02.2025 - 12.2025
Admissions Coordinator/Secretary
Salem Christian School
03.2024 - 06.2024
Learning Support Aide
Salem Christian School
03.2023 - 06.2023
Information Manager
Pfizer, Information Management Center of Excellence
09.2015 - 07.2022
Senior Information Manager
Pfizer, Worldwide Safety and Regulatory
11.2010 - 08.2015
Solution Delivery Manager
Pfizer, IM Center of Excellence
01.2009 - 11.2010
Associate Director and Manager
Wyeth, Information Management
01.2004 - 12.2009
Business Analyst
Wyeth, Information Management
06.2001 - 12.2003
Business Analyst
Janssen Pharmaceuticals, Information Management
08.1999 - 06.2001
BA - Accounting
Pennsylvania State University