MELISSA DAVIS
Irwin,PA
Summary
Strategic leader with 12 years of experience driving multi-market growth, leading implementation projects, and building cross-functional alignment across engineering, healthcare, and real estate sectors. Trusted by executive teams to launch go-to-market initiatives, streamline onboarding, and generate long-term value from key partnerships.
Proven track record of converting relationships into scalable systems - driving revenue and client retention. Passionate about helping companies grow with intention and integrity. Active board leader with a national network and deep experience working across matrixed teams and evolving business models.
Overview
12
12
years of professional experience
Work History
Business Development Lead
Providence Engineering
01.2024 - Current
- Report directly to the Vice President and collaborate with executive leadership and senior project managers to lead client acquisition, implementation strategy, and long-term engagement across multifamily, healthcare, senior living, education, industrial, and aviation sectors.
- Generated business converting to 60M in total construction costs based on engineering services.
- Achieved +15.9% YoY revenue growth in Q4 2024; led record-breaking $493K Q1 2025, +56.4% from Q1 2023- Q12025
- Streamlined onboarding and intake process, reducing pre-contract cycle by 20%.
- Built proposal strategies that improved close rates and brand visibility in new markets.
- Developed internal CRM process improvements and coached engineers on business development strategy.
- Increased repeat/referral client volume by 22% through post-project engagement systems.
- Work closely with VP and executive leadership team; collaborate with senior project managers on key initiatives.
Business Development Manager
Pillar to Post Home Inspectors
06.2016 - 12.2023
- Lead all aspects of revenue operations, development and client implementation for three regional inspection territories. Act as the primary contact throughout the full client lifecycle — from outreach, contracts, and education to service delivery and follow-up.
- Increased annual volume by 400% through referral partnerships and trust-based selling.
- Built CRM workflows to automate outreach, reducing lead time and improving conversion.
- Created a scalable onboarding experience with consistent 96% satisfaction scores.
- Maintained top-ranked sales status across the region over multiple years.
Solution Sales Specialist & Trainer
Verizon Wireless
06.2013 - 06.2016
- Completed Accelerated Management Training and served as a performance and training lead for 10+ stores. Worked directly with store managers to improve KPIs, customer satisfaction, and solution-based sales performance.
- Developed multi-store customer experience project, improving NPS and operational consistency.
- Piloted new account implementation workflow across 10 stores — reducing churn and raising upsell metrics.
- Recognized in top 5% company-wide for sales and leadership performance.
- Built foundational experience in aligning service delivery with technical products and customer KPIs.
Education
Bachelor of Science - Business Management, Psychology
University of Pittsburgh
Greensburg, PA12.2012
Skills
- Client onboarding
- Collaborative project engagement
- Strategic Partnerships
- Revenue Growth & Forecasting
- Strategic project management
- CRM Optimization
- Enhanced brand visibility
- Client Retention & Referral Strategy
- Management Team Leadership
Affiliations
- Urban Land Institute (ULI) — Co-Chair, Young Leaders Group (YLG)
- SMPS (Society for Marketing Professional Services) — Board Member, Sponsorship Chair
- Association of Medical Facility Professionals (AMFP) — Board Member, Communications Chair
- Commercial Real Estate Women (CREW) — Community Action Committee
- NAIOP Pittsburgh — Developing Leaders Program Member
- North Shore Chamber of Commerce — Active Member, Community Engagement Committee
- AIA Build Pittsburgh / Local AEC Events — Past Volunteer, Exhibitor & Event Support
Timeline
Business Development Lead
Providence Engineering
01.2024 - Current
Business Development Manager
Pillar to Post Home Inspectors
06.2016 - 12.2023
Solution Sales Specialist & Trainer
Verizon Wireless
06.2013 - 06.2016
Bachelor of Science - Business Management, Psychology
University of Pittsburgh
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