Melissa Davis

• Coordinated cross-functional teams to ensure project alignment and timely delivery of objectives.
• Developed project documentation, including schedules and status reports, enhancing communication across stakeholders.
• Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
• Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
• Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
• Spearheaded process improvements that led to increased efficiency in project delivery timescales.

• Led cross-functional teams to drive project delivery and ensure alignment with organizational goals.
• Developed and implemented strategic program plans to enhance service offerings and customer satisfaction.
• Streamlined communication processes among stakeholders, improving collaboration and project visibility.
• Monitored project timelines and budgets, identifying potential risks and proactively addressing challenges.
• Oversaw the nationwide Branded Partner Program, managing a portfolio of interconnected Xfinity retail development, technical enhancements, and operational projects across 17+ divisions, managing 10+ projects concurrently per quarter.
• Directed the full program lifecycle, including definition, planning, execution, governance, risk mitigation, and closure.
• Created program objectives, scope, governance structures, KPI frameworks, and communication plans in partnership with executive leadership.
• Led cross-functional coordination with Construction, Design, IT, Security, Serviceability, Real Estate, Operations, Sales Teams, External Vendors, and Marketing to deliver multi-phase initiatives.
• Improved accuracy and efficiency by implementing CRM tools and workflow automation, reducing project delays by 30%.
• Delivered executive reporting on program performance, benefits realization, risk posture, and operational strategy.

Key Achievements:

• Reduced escalation challenges by 45% through standardized installation and service workflows.
• Improved operational consistency by launching a PMO onboarding and training framework.
• Strengthened enterprise governance through division-wide process standardization.

• Led cross-functional teams to deliver projects on time and within scope.
• Developed project plans, schedules, and budgets to ensure alignment with strategic objectives.
• Facilitated stakeholder meetings to gather requirements and provide project updates.
• Implemented process improvements that enhanced operational efficiency and reduced costs.Managed 35+ active projects per quarter supporting new builds, remodels, relocations, and infrastructure enhancements across 500+ retail locations.
• Contributed to planning and execution of the broader retail development program, aligning project timelines, resources, and dependencies.
• Coordinated technical installations, security upgrades, serviceability work, and system readiness across IT and Security teams.
• Designed and implemented Smartsheet-based ticketing dashboards that increased workflow efficiency by 85%.
• Produced reporting dashboards and KPI tracking for leadership to evaluate progress, risk, and capital performance.

Key Achievements:

• Identified and reconciled $45M in unallocated regional TIA funds.
• Standardized security system installation across 600+ stores, improving safety and reducing risk exposure.
• Developed KPI-driven reporting systems that streamlined leadership visibility.