Melissa Davis
Media
Summary
Strategic Program & Project Leader with 8+ years driving cross-functional enterprise initiatives across retail development, real estate, operations, and capital programs. Proven ability to lead full program lifecycles from scope definition through execution across $1M–$100M+ portfolios. Recognized for strengthening governance, optimizing workflows, improving financial visibility, and aligning diverse stakeholder groups to deliver measurable business impact. Known for high accountability, operational rigor, collaborative leadership, and the ability to bring clarity and momentum to complex environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager
CVS Health
01.2026 - Current
- Lead enterprise retail development and specialty programs, overseeing full lifecycle execution from strategic scope definition through delivery while managing budgets ranging from $1M–$50M.
- Develop comprehensive program management plans including scope, budget, schedules, financial controls, risk mitigation strategies, and milestone tracking.
- Drove program governance, established reporting cadence, and tracked KPIs to enhance sponsor visibility and execution transparency.
- Coordinated cross-functional collaboration among category management, store layout, finance, architecture & engineering, procurement, legal, merchandising, and construction to ensure alignment and project success.
- Serve as primary liaison between internal stakeholders, business sponsors, field execution teams, and third-party vendors to ensure operational readiness and issue resolution.
- Managed and mentored contract and support team members, delivering performance guidance and clarifying workflow to improve team effectiveness.
Project Manager (Consultant)
Sephora
04.2025 - 01.2026
- Managed concurrent retail development projects, aligning cross-functional resources to meet project timelines and objectives.
- Directed multi-phase retail development initiatives across construction, sourcing, finance, and store preservation teams, ensuring strategic alignment and timely execution of projects.
- Enhanced milestone tracking and KPI monitoring across parallel initiatives.
- Implemented workflow controls and CRM reporting integrations that increased real-time visibility by 35%.
- Oversaw procurement tracking, vendor onboarding, and warranty escalation workflows to streamline project execution and accountability.
- Developed SOPs, reporting frameworks, and structured communication tools that improved operational efficiency by 25%.
Program Manager, Retail Development (Promotion)
Comcast
04.2022 - 05.2024
- Oversaw nationwide Branded Partner and Retail Development programs across 17+ divisions, managing full program lifecycle governance for a $100M+ capital portfolio.
- Led 8–15+ simultaneous enterprise initiatives per quarter across Real Estate, Construction, IT, Security, Marketing, Supply Chain, and Operations.
- Established program governance models, KPI dashboards, and executive reporting frameworks improving alignment by 25%.
- Directed change management initiatives across multi-division stakeholders to strengthen execution consistency.
- Reduced operational escalations by 45% through workflow standardization and process redesign.
- Implemented division-wide IT process standardization strengthening enterprise governance maturity.
Project Manager, Retail Development
Comcast
03.2018 - 04.2022
- Managed strategic planning and execution across a $100M+ Xfinity Retail Development portfolio supporting 700+ retail locations nationwide.
- Directed 10–15 multi-phase retail initiatives per quarter including new builds, remodels, relocations, and infrastructure upgrades.
- Identified and reconciled $40M–$45M in unallocated capital funds improving portfolio financial governance.
- Partnered with executive leadership on capital forecasting, value engineering, and financial reconciliation.
- Standardized security system installations across 700+ stores reducing risk exposure.
- Designed enterprise Smartsheet dashboards increasing workflow efficiency by 85%.
- Launched a national virtual Retail Look Book earning C-suite recognition.
Tenant & Construction Coordinator
ShopCore Properties
12.2016 - 03.2018
- Coordinated tenant build-outs, lease documentation, and construction schedules to support retail property portfolio operations.
- Tracked lease milestones, contractor deliverables, and compliance documentation.
- Maintained communication between tenants, legal, property management, and finance.
- Assisted with invoice tracking and reporting across multi-asset retail portfolio.
Real Estate Sales Assistant
Toll Brothers
06.2015 - 12.2016
- Facilitated residential sales operations and enhanced client engagement in new construction home communities.
- Coordinated buyer communications, processed documentation, and scheduled appointments to streamline transactions.
- Assisted with MLS updates, marketing events, and property presentation.
- Maintained organized sales tracking systems and follow-up processes to ensure timely client interactions.
- Recognized by corporate leadership for delivering exceptional service and client satisfaction.
Education
Bachelor of Psychology -
Thomas Edison University
09.2026
Skills
- Program & Project Lifecycle Management
- Budget & Procurment Management
- Stakeholder management
- Work Planning and Prioritization
- Risk Identification & Mitigation
- Executive Communication
- Change Management
- Process Optimization & Workflow Redesign
- Cross-Functional Leadership
- Agile & Waterfall Methodologies
- Governance & KPI Development
- Vendor Relationship Management
- Strategic planning
- CRM Systems
- Smartsheet
- Microsoft Office
- Google Workspace
- Client Relationship Management
Certification
- Procore Certification, 2021
- Smartsheet Certification, 2022
Accomplishments
• Promoted to Program Manager, Retail Development, 2022
• Designed and launched a nationwide Retail Look Book, earning C‑suite recognition.
• Selected for Red Cross Executive Partnership to support national outreach and philanthropic initiatives. 2023
• Designed and launched a nationwide Retail Look Book, earning C‑suite recognition.
• Selected for Red Cross Executive Partnership to support national outreach and philanthropic initiatives. 2023
Awards
- Rising Star Award Nominee, 2022
- Extra Mile Award Nominee, 2022
Timeline
Program Manager
CVS Health
01.2026 - Current
Project Manager (Consultant)
Sephora
04.2025 - 01.2026
Program Manager, Retail Development (Promotion)
Comcast
04.2022 - 05.2024
Project Manager, Retail Development
Comcast
03.2018 - 04.2022
Tenant & Construction Coordinator
ShopCore Properties
12.2016 - 03.2018
Real Estate Sales Assistant
Toll Brothers
06.2015 - 12.2016
Bachelor of Psychology -
Thomas Edison University