Melissa Delaunay
Allentown
Summary
Sought out continuous professional development opportunities to further develop expertise in transportattion operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
3
3
years of professional experience
Work History
Manger Trainee
JB Hunt Transport
03.2022 - 06.2023
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Managed and mentored team of 85 employees.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Safety Coordinator
UNFI, United Natural Foods
01.2022 - 04.2023
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Conducted safety audits and investigated plant quality issues.
- Recognized, documented, and advised on removal of hazards.
- Conducted investigations into incidents and reported on findings.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coached employees, managers and executives on effective safety policies.
- Developed new training programs to address performance and knowledge issues.
- Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Provided new-employee health and safety orientations and developed materials for presentations.
Transportation Supervisor
Huway Transport
01.2020 - 04.2022
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Planned and established transportation routes, work schedules and operator assignments.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Managed routing, driver supervision and DOT compliance.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Central High
Bridgeport, CT06.2005
Skills
- Task Delegation
- Workflow Coordination
- Purchasing and Planning
- Cost Analysis and Savings
- Policy Enforcement
- Report Generation
- Customer Engagement
- Customer Relations
- Customer Service
Languages
French
Full Professional
Timeline
Manger Trainee
JB Hunt Transport
03.2022 - 06.2023
Safety Coordinator
UNFI, United Natural Foods
01.2022 - 04.2023
Transportation Supervisor
Huway Transport
01.2020 - 04.2022
High School Diploma -
Central High
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