Melissa Delfera
Clifton Heights
Summary
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
32
32
years of professional experience
1993
1993
years of post-secondary education
Work History
Account Representative- Supervisor
Premier Orthopaedic & Sports Medicine Associates Ltd.
Newton Square
04.1993 - Current
- Managed claim appeals and denials, ensuring efficient resolution and compliance with industry standards.
Education
Archbishop Prendergast
Drexel Hill, PASkills
- Claim management
- Regulatory compliance
- Customer service
- Data analysis
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
- Negotiation skills
- Attention to detail
- Process improvement
- Communication and negotiations
- Customer engagement
- Document management
- Prospecting skills
- Account management
- Document control
- Goal oriented
- Account reconciliation
- Data tracking
- Contract negotiation and closing tactics
- Customer relationship management
- Written communication
- Problem-solving aptitude
- Adaptability and flexibility
- Multitasking
- Revenue growth
- Time management abilities
- Attendance oversight
- Adaptability
- Strategic planning
- Organizational skills
- Evaluate leads
- Effective communication
Timeline
Account Representative- Supervisor
Premier Orthopaedic & Sports Medicine Associates Ltd.
04.1993 - Current
Archbishop Prendergast