Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Care Home Administrator Certification
Generic

Melissa DeMasi

Verona

Summary

I consider myself a seasoned nurse with a proven track record at Suncrest Hospice, enhancing patient satisfaction through effective communication and clinical expertise. Skilled in patient advocacy and problem-solving, I successfully coordinated multidisciplinary teams to improve care outcomes, while fostering strong community partnerships to elevate service visibility and attract new referrals. I understand the importance of accommodating an individuals needs and preferences while maximizing an individuals right to dignity,privacy,independence choice and safely. I am seeking unique position to enable to to broaden,refine and strengthen my knowledge.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Clinical Liaison

Suncrest Hospice
05.2025 - Current
  • Responded to and investigated complaints and concerns of patients.
  • Evaluated patient satisfaction and made suggestions for changes or improvements.
  • Educated health care professionals on ways to humanize patients' experiences.
  • Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
  • Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
  • Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
  • Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.

Nurse Clinical Liaison

Medical Services Of America
06.2009 - 05.2025
  • Streamlined communication between nurses, physicians, and other healthcare professionals for better coordination of patient care.
  • Enhanced the quality of patient care by providing clinical expertise to nursing staff and implementing evidence-based practices.
  • Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.
  • Facilitated regular team meetings to discuss individual cases and address any challenges encountered during the course of patient care.
  • Performed CPR training as an instructor to nursing staff at various facility's
  • Performed Medication Training to individual who were in a personal care home setting
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Office Nurse

Partners in Health Family Medicine
11.2004 - 11.2009
  • Completed paperwork and prior authorizations and scheduled appointments for patients.
  • Streamlined office procedures for increased efficiency, resulting in shorter wait times for patients.
  • Educated patients on self-care techniques, empowering them to manage their own health effectively.
  • Provided compassionate care during sensitive situations, fostering trust between patients and healthcare providers.
  • Organized clinical supplies inventory, reducing waste and ensuring adequate stock for essential items.
  • Educated patients and families on disease processes, medications and treatments.
  • Maintained accurate medical records, contributing to seamless coordination among healthcare providers.
  • Led team meetings to discuss ongoing quality improvement initiatives within the practice setting.

Education

Nursing

Lenape School of Nursing
Ford Cliff, PA
12-1999

Skills

  • Medical record review
  • Patient and family advocacy
  • Clinical assessment
  • Physical assessments
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Multitasking
  • Excellent communication

Certification

Personal Care Home Admisistrator Certificate

CPR Instructor

Medication Training Instructor

Timeline

Clinical Liaison

Suncrest Hospice
05.2025 - Current

Nurse Clinical Liaison

Medical Services Of America
06.2009 - 05.2025

Office Nurse

Partners in Health Family Medicine
11.2004 - 11.2009

Nursing

Lenape School of Nursing

Personal Care Home Administrator Certification

Furnished Upon Request

Melissa DeMasi