Melissa Filer
Quakertown
Summary
Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.
Overview
15
15
years of professional experience
Work History
In-Home Nanny
Self Employed
Quakertown
02.2022 - Current
- Delivered attentive care and supervision for children in safe environments.
- Organized educational activities to enhance child development.
- Maintained open communication with parents to discuss children's progress.
- Prepared nutritious meals and snacks aligned with dietary needs.
- Managed household tasks including laundry, cleaning, and organizing children's belongings.
- Fostered social skills through playdates and group activities with peers.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
Telemarketer
Sundance Vacations Inc.
Tamaqua
06.2010 - 03.2017
- Conducted outbound calls to engage potential customers for vacation packages.
- Collaborated with team members to refine calling scripts and improve communication.
- Delivered product information and answered customer inquiries effectively.
- Scheduled follow-up calls to nurture leads and build relationships with prospects.
- Provided training to new telemarketers on best practices and sales techniques.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Recorded accurate notes about each conversation into company database for future reference.
Skills
- Child supervision
- Nutritional planning
- Educational activity organization
- Household management
- Customer relationship management
- Market research
- Team collaboration
- Creative play ideas
- Patience and tact
- Family support
- Activities planning
Affiliations
volunteer for kids science club at morning star church in quakertown
Timeline
In-Home Nanny
Self Employed
02.2022 - Current
Telemarketer
Sundance Vacations Inc.
06.2010 - 03.2017