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Knowledgeable professional focused on ensuring positive relationships with patients, families, and maintaining safety in the work environment. Passionate about continued academic development and long-term career advancement in the healthcare field.

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

With over 20 years of diverse experience in various healthcare specialties, including physician clinics, LTC, cardiology, gastroenterology, podiatry, family medicine, hospital admissions, home health, hospice, wound clinic, and spa business ownership, I have acquired extensive knowledge and skills. Additionally, I served as a project manager for a federal health contract, overseeing a team of over 100 staff members consisting of CNAs, LPNs, RNs, PAs, NPs, MDs, pharmacy techs, clerical staff, and cleaning crew for COVID infusion sites. My skill set includes management and project management expertise, insurance verification and prior authorization proficiency. I am experienced in peer-to-peer communication and physicians' surgery scheduling. Moreover, I possess advanced wound care knowledge and hold a certificate of completion in Wound VAC training. As a first responder with experience in patient care and medication administration (including injections and Lidocaine), I am adept at wound staging and providing comprehensive wound care. Furthermore, I have assisted with procedures, conducted triage assessments, obtained vital signs, and provided preoperative education to patients and their families. In addition to being certified as an RCMA and CNA, I have worked as a phlebotomist, scribe, clinical care coordinator, and patient care coordinator in hospital settings as well as telehealth and long-term care environments. Proficient in various software systems such as SOAP, EPIC, ECW, and Athena EMR platforms, I am well-versed in managing electronic medical records while ensuring HIPAA compliance. Throughout my career journey in clinical settings (including hospitals and surgical settings), home health care services, lab/phlebotomy roles, and clerical settings (involving insurance coordination, scheduling appointments/call backs/test result notifications/referrals/medication refills), my primary motivation has always been helping others. Witnessing their progress and providing unwavering support during their most challenging times is what truly drives me.

Experienced Manager & Customer Service Professional with a strong background in both management and customer service, I have skills that allow me to effectively lead teams while ensuring customer satisfaction. I am currently seeking a new opportunity where I can use my experience in team management, problem-solving, and client relations. Looking forward to hearing from you. Have a great day

Melissa Flickinger

Work History

Assistant Manager

Nursing Assistant

Call Center Agent

Qualifying Guide

Assistant Manager

Caregiver

Cashier/Deli Clerk

Education

High School

Skills

Certification

Timeline

Assistant Manager

Nursing Assistant

Call Center Agent

Qualifying Guide

Assistant Manager

Cashier/Deli Clerk

Caregiver

Lewistown High School

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