Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hugill

Mahaffey

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

27
27
years of professional experience

Work History

Administrative Assistant-Enrollment Services

Penn State University
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of recruiting and office supplies.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisting with new student orientation programs held on campus.
  • Completed follow up for all inquiries for potential students and athletes for Penn State DuBois campus.
  • Oversee the campus's Federal Work Study program, Adhering to all Federal guidelines.

Emergency Medical Technician

Citizens Ambulance Service
04.2019 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Accounts Specialist

Manassas Family Medicine, P.LC.
10.2021 - 08.2023
  • Reduced financial discrepancies with thorough reconciliation of accounts and accurate recordkeeping.
  • Enhanced cash flow management by consistently monitoring receivables and ensuring timely collection.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Adhere to all HIPPA policies
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Liaised between patients, insurance companies, and billing office.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Posted and adjusted payments from insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Posted payments and collections on regular basis.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.

Office Manager

Manassas Family Medicine, P.L.C.
01.1998 - 08.2014
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll.
  • Completed all accounts payable.

Education

High School Diploma -

Osbourn High School
Manassas, VA
06.1997

Skills

  • CPR Certification
  • PA Child Abuse History Certification
  • PA State Police Criminal Record Clearance
  • Proficient in Microsoft Office

Timeline

Administrative Assistant-Enrollment Services

Penn State University
07.2024 - Current

Accounts Specialist

Manassas Family Medicine, P.LC.
10.2021 - 08.2023

Emergency Medical Technician

Citizens Ambulance Service
04.2019 - Current

Office Manager

Manassas Family Medicine, P.L.C.
01.1998 - 08.2014

High School Diploma -

Osbourn High School

Similar Profiles

CREATE PROFILE
Melissa Hugill