Melissa Keller
Ambridge
Summary
Proven leader with a track record of enhancing team performance and fostering a positive work environment at Walmart. Excelled in coaching and mentoring, alongside meticulous attention to detail and safety adherence. Skilled in schedule management and conflict resolution, consistently achieving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Digital Team Lead
Walmart
06.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Front End Team Lead
Walmart
06.2020 - Current
- Effectively delegated tasks among team members based on individual strengths.
- Train new associates on register and customer service,
- Performed all office duties per policy, promptly, and efficiently.
- Trained stockmen on safety protocols while on the lot.
- Gave feedback and coachings when necsessary.
- Use Scan It Right for mistakes and recognition.
- Fixed problems with the SCO machines when possible.
- Checked the schedules weekly for any lapse in coverage and spoke with my Coach to fix the issue.
Bus Driver
W L Roenigk
03.2008 - 06.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Education
High School Diploma -
Tabb High School
Tabb, Va06-1991
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Performance monitoring
- Workplace safety
- Schedule management
Timeline
Digital Team Lead
Walmart
06.2020 - Current
Front End Team Lead
Walmart
06.2020 - Current
Bus Driver
W L Roenigk
03.2008 - 06.2020
High School Diploma -
Tabb High School
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