Summary
Overview
Work History
Education
Skills
2021 & 2022 President's Circle Award
Timeline
Generic

Melissa Klavitter

Bluebell

Summary

Dynamic Account Executive with a proven track record at Aetna, excelling in client relationship building and strategic insights. Expert in analyzing market trends to drive revenue growth, while fostering teamwork and collaboration. Recognized for enhancing operational efficiency and delivering exceptional customer service, ensuring high client retention and satisfaction.

Overview

22
22
years of professional experience

Work History

Account Executive

Aetna
05.2018 - Current
  • Developed and maintained strong client relationships to drive customer satisfaction and retention.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Analyzed market trends and competitor strategies to identify growth opportunities for clients.
  • Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
  • Led negotiations with clients, ensuring favorable contract terms while addressing their specific needs.
  • Provided strategic insights based on data analysis to support client decision-making and business planning.
  • Mentored junior account executives, fostering skill development and enhancing team performance through knowledge sharing.
  • Implemented process improvements that increased operational efficiency and reduced turnaround times for client requests.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Senior Account Manager

Aetna
03.2015 - 04.2018
  • Developed and maintained strong client relationships to drive customer satisfaction and retention.
  • Led cross-functional teams to implement strategic initiatives, enhancing service delivery and operational efficiency.
  • Analyzed market trends to identify new business opportunities, contributing to revenue growth strategies.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Streamlined account management processes, improving overall efficiency and productivity.

Account Manaer

Aetna International
08.2008 - 04.2014
  • Managed client relationships to enhance satisfaction and retention.
  • Led cross-functional teams to implement strategic initiatives and improve service delivery.
  • Developed tailored solutions addressing client needs, ensuring alignment with organizational goals.
  • Analyzed market trends to identify growth opportunities and inform strategic planning.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Provided comprehensive reporting on account performance.
  • Developed customized account plans for clients to help them achieve their business goals.

Implementation Manager/Customer Advocate

PPI Benefit Solutions
01.2003 - 07.2008
  • Led cross-functional teams to implement project timelines and deliverables, enhancing operational efficiency.
  • Managed stakeholder communications to align project goals, ensuring clarity and accountability throughout execution phases.
  • Streamlined onboarding processes for new clients, enhancing customer experience and satisfaction levels during transitions.


  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.

Education

Bachelor of Science - Health Care Management

Capella University
12-2035

Paralegal

Pasco Hernando State College
Port Richey, FL
06-1997

Skills

  • Client relationship building
  • Relationship building and management
  • Teamwork and collaboration
  • Written and verbal communication
  • Customer relationship management (CRM)
  • Customer presentations
  • Research and analysis
  • Account oversight

2021 & 2022 President's Circle Award

Honor awarded for showing commitment to members, customers and producers, living the CVS/Aetna purpose and working diligently by exceeding goals. 

Timeline

Account Executive

Aetna
05.2018 - Current

Senior Account Manager

Aetna
03.2015 - 04.2018

Account Manaer

Aetna International
08.2008 - 04.2014

Implementation Manager/Customer Advocate

PPI Benefit Solutions
01.2003 - 07.2008

Bachelor of Science - Health Care Management

Capella University

Paralegal

Pasco Hernando State College

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Melissa Klavitter