MELISSA LILLER
Pittsburgh
Summary
Center Supervisor with 10+ years of expertise in managing plasma donation centers, excelling in leadership, problem-solving, and time management. Demonstrates a strong commitment to enhancing customer service and communication, driving operational efficiency and high donor satisfaction. Passionate about fostering a collaborative and innovative work environment, ensuring regulatory compliance and continuous improvement.
Professional in center management with comprehensive background in overseeing daily operations and optimizing workflow. Reliable in adapting to changing demands and implementing effective solutions to meet organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Center Supervisor
BioLife Plasma Services
Pittsburgh, PA
04.2021 - Current
- Lead plasma collection operations, ensuring regulatory compliance and donor safety. Implement process improvements, resulting in enhanced efficiency and donor satisfaction.
- Drive team performance through strategic goal-setting and performance monitoring. Achieve consistent growth in plasma collection volumes and donor retention rates.
- Foster a positive work environment, promoting teamwork and open communication. Mentor staff members, facilitating their professional development and career growth.
Senior Processing Technician/Donor Support Technician
CSL Plasma
McKeesport
05.2020 - 04.2021
- Managed complex plasma processing procedures, ensuring quality control and regulatory compliance. Streamlined donor support processes, enhancing efficiency and patient care.
- Optimized plasma collection workflows, reducing processing time and increasing daily donor capacity. Implemented new safety protocols, minimizing incidents.
- Provided exceptional donor care, addressing concerns and ensuring comfort throughout the plasma donation process. Mentored new technicians, improving team performance.
Quality Assurance Specialist
CSL Plasma
Homestead
11.2019 - 05.2020
- Conducted rigorous quality checks on plasma samples, ensuring compliance with FDA regulations and maintaining high standards for patient safety.
- Implemented streamlined documentation processes, reducing error rates and improving overall efficiency in quality assurance procedures.
- Proposed and helped implement new quality control measures, leading to measurable improvements in sample processing accuracy and turnaround times.
Donor Center Specialist/ Lead Reception Technician
Grifols Biomat USA
Penn Hills
10.2015 - 05.2019
Education
Diploma -
Penn Hills High School
05-2010
Skills
- Problem Solving
- Time Management
- Leadership
- Communication
- Customer Service
- Phlebotomy
- Workplace safety
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Certification
BLS-CPR-AED
Phlebotomy
Timeline
Center Supervisor
BioLife Plasma Services
04.2021 - Current
Senior Processing Technician/Donor Support Technician
CSL Plasma
05.2020 - 04.2021
Quality Assurance Specialist
CSL Plasma
11.2019 - 05.2020
Donor Center Specialist/ Lead Reception Technician
Grifols Biomat USA
10.2015 - 05.2019
Diploma -
Penn Hills High School