Melissa Makosky
Hallstead
Summary
Dynamic Patient Service Specialist with a proven track record at Guthrie, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and patient confidentiality, I effectively triaged high call volumes while training new team members, fostering a collaborative environment that prioritized patient care.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
Guthrie
03.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Receptionist
Broome OBGYN
08.2008 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Binghamton Gynecology
08.2003 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Johnson City High School
Johnson City, NY06.1998
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
Timeline
Patient Service Specialist
Guthrie
03.2024 - Current
Receptionist
Broome OBGYN
08.2008 - 02.2024
Receptionist
Binghamton Gynecology
08.2003 - 08.2008
High School Diploma -
Johnson City High School
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