Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Moran

Hellertown

Summary

Reliable employee who is passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills and leadership skills.

Overview

10
10
years of professional experience

Work History

Lead Coffee Barista

Giant Food Stores
Hellertown
02.2019 - Current
  • Greeted customers, took orders, and answered questions about menu items.
  • Trained new staff members.
  • Operated cash register to process payments from customers.
  • Provided excellent customer service by addressing customer complaints promptly and professionally.
  • Organized inventory shelves.
  • Contributed ideas on how to improve operational efficiency within the cafe setting.
  • Established and adjusted ordering parameters to manage inventory.

Customer Service Representative

Penn Community Bank
Bethlehem
05.2025 - 04.2026
  • Assisted customers with account inquiries and transaction requests.
  • Processed account openings, closures, and maintenance requests accurately.
  • Maintained detailed records of customer interactions, transactions and comments through Salesforce.
  • Performed administrative tasks such as filing paperwork, scheduling/preforming audits, ordering money & offline balancing.
  • Developed positive relationships with customers through friendly interactions.

Assistant Manager

SUBWAY®Restaurants
Bethlehem
03.2016 - 06.2019
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated daily tasks to team members to optimize group efficiency.
  • Supervised receiving and stockroom activities.
  • Organized training sessions for new hires.
  • Operated cash registers to process payments from customers.
  • Completed opening, closing and shift change tasks.

Education

High School Diploma -

Saucon Valley Senior High School
Hellertown, PA
05-2017

High School Diploma -

Bethlehem Area Vocational Technical School
Bethlehem, PA
03-2017

Northampton Community College
Bethlehem, PA

Skills

  • Customer service
  • Ordering Procedures
  • Operational efficiency
  • Cash Handling
  • Product Upselling
  • New Hire Training
  • Team Leadership
  • Conflict Mediation

Timeline

Customer Service Representative

Penn Community Bank
05.2025 - 04.2026

Lead Coffee Barista

Giant Food Stores
02.2019 - Current

Assistant Manager

SUBWAY®Restaurants
03.2016 - 06.2019

High School Diploma -

Saucon Valley Senior High School

High School Diploma -

Bethlehem Area Vocational Technical School

Northampton Community College
Melissa Moran