Reliable employee who is passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills and leadership skills.
Overview
10
10
years of professional experience
Work History
Lead Coffee Barista
Giant Food Stores
Hellertown
02.2019 - Current
Greeted customers, took orders, and answered questions about menu items.
Trained new staff members.
Operated cash register to process payments from customers.
Provided excellent customer service by addressing customer complaints promptly and professionally.
Organized inventory shelves.
Contributed ideas on how to improve operational efficiency within the cafe setting.
Established and adjusted ordering parameters to manage inventory.
Customer Service Representative
Penn Community Bank
Bethlehem
05.2025 - 04.2026
Assisted customers with account inquiries and transaction requests.
Processed account openings, closures, and maintenance requests accurately.
Maintained detailed records of customer interactions, transactions and comments through Salesforce.
Performed administrative tasks such as filing paperwork, scheduling/preforming audits, ordering money & offline balancing.
Developed positive relationships with customers through friendly interactions.
Assistant Manager
SUBWAY®Restaurants
Bethlehem
03.2016 - 06.2019
Managed customer service inquiries and complaints in a timely manner.
Delegated daily tasks to team members to optimize group efficiency.
Supervised receiving and stockroom activities.
Organized training sessions for new hires.
Operated cash registers to process payments from customers.
Completed opening, closing and shift change tasks.