Summary
Work History
Education
Skills
Timeline
Generic
Melissa Negley

Melissa Negley

Shippensburg

Summary

Dedicated server with exceptional customer service skills, enhancing guest experiences through effective communication and problem resolution. Proven ability to increase sales via upselling techniques and maintain positive dining atmospheres.

Work History

Server

Texas Roadhouse Restaurant
Chambersburg, PA
2022 - 2024
  • Monitored inventory levels of supplies and communicated needs to management for effective stock management.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Diffys Family Restaurant
Shippensburg, PA
2020 - 2024
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed multiple tables simultaneously, maintaining efficiency during peak hours to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Implemented upselling techniques to increase sales while providing tailored recommendations to guests.
  • Facilitated communication between front-of-house and back-of-house teams to optimize workflow and reduce errors.
  • Trained new servers on menu items, service standards, and restaurant policies to ensure consistency in service quality.
  • Resolved customer complaints promptly, utilizing problem-solving skills to restore guest satisfaction and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Restaurant Hostess

Texas Roadhouse Restaurant
Chambersburg, PA
2013 - 2015
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system efficiently, optimizing table turnover rates.
  • Coordinated with kitchen staff to streamline service during peak hours.
  • Assisted in training new hostesses on customer service protocols and software systems.

Food Expeditor

Texas Roadhouse Restaurant
Chambersburg, PA
2013 - 2015
  • Coordinated timely delivery of food orders to ensure customer satisfaction.
  • Communicated effectively with kitchen staff to streamline order preparation and reduce wait times.
  • Monitored food presentation and quality before dispatching to maintain standards.
  • Collaborated with team members to troubleshoot issues and resolve customer complaints promptly.
  • Monitored food presentation standards to maintain quality and consistency across all dishes.
  • Coordinated food orders between kitchen staff and servers to ensure timely delivery.

Baker

Texas Roadhouse Restaurant
Chambersburg, PA
2013 - 2015
  • Prepared and baked fresh bread, rolls, and desserts daily to ensure high-quality offerings.
  • Operated commercial baking equipment, ensuring adherence to safety and sanitation standards.
  • Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
  • Trained new bakers on recipes, techniques, and kitchen safety protocols to enhance team performance.

Mayor

Newburg Borough
Newburg, PA
2019 - 2023
  • Led community engagement initiatives to enhance resident involvement in local governance.
  • Developed and implemented strategic plans for sustainable economic development within borough.
  • Collaborated with council members to create policies addressing public safety and infrastructure needs.
  • Oversaw budgetary processes, ensuring fiscal responsibility and alignment with community priorities.
  • Fostered partnerships with local businesses to promote economic growth and community revitalization efforts.
  • Mentored junior staff on effective leadership practices and community outreach strategies.
  • Enhanced public safety through strategic partnerships with law enforcement agencies and community organizations.
  • Managed the city budget effectively, ensuring fiscal responsibility and efficient allocation of resources.
  • Signed contracts, ordinances and other official documentation to execute orders of office.
  • Fostered positive relationships with neighboring municipalities to facilitate regional collaboration and growth.
  • Attended public forums, events and informal meetings.

Housekeeper

Super 8 Hotel
Carlisle, PA
2005 - 2006
  • Performed daily cleaning of guest rooms, ensuring adherence to cleanliness standards.
  • Assisted in maintaining inventory of cleaning supplies and equipment for efficient operations.
  • Responded promptly to guest requests and maintained high levels of customer satisfaction.
  • Collaborated with team members to streamline housekeeping processes and improve workflow efficiency.

Shelf Stocker

Walmart
Carlisle, PA
2005 - 2005
  • Stocked shelves efficiently to maintain product availability and organization.
  • Assisted in inventory management by accurately labeling and pricing merchandise.
  • Collaborated with team members to ensure timely restocking of high-demand items.
  • Monitored product expiration dates to enhance food safety standards.

Education

High School Diploma -

Carlisle High School
Carlisle, PA
01-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Food sales and promotion
  • Front-of-house display creation
  • Positive and professional
  • Reliable and responsible

Timeline

High School Diploma -

Carlisle High School

Server

Texas Roadhouse Restaurant
2022 - 2024

Server

Diffys Family Restaurant
2020 - 2024

Restaurant Hostess

Texas Roadhouse Restaurant
2013 - 2015

Food Expeditor

Texas Roadhouse Restaurant
2013 - 2015

Baker

Texas Roadhouse Restaurant
2013 - 2015

Mayor

Newburg Borough
2019 - 2023

Housekeeper

Super 8 Hotel
2005 - 2006

Shelf Stocker

Walmart
2005 - 2005

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Melissa Negley