Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Nelson

Souderton

Summary

Enthusiastic and dedicated customer service professional with 10 years of experience in delivering exceptional service in fast-paced environments. Skilled in resolving customer inquiries, handling complaints, and ensuring customer satisfaction across various channels, including phone, email, and in-person interactions. Known for building strong relationships with customers, troubleshooting complex issues, and going the extra mile to ensure positive outcomes. Collaborate in team settings and maintaining a calm, solution-focused approach under pressure. Proven ability to improve customer retention and drive repeat business through excellent service.

Overview

11
11
years of professional experience

Work History

Server

Margaritasmexicanrestaurant
Lansdale
10.2016 - Current
  • Provided exceptional customer service to enhance guest dining experiences.
  • Took orders accurately and communicated them to kitchen staff promptly.
  • Managed dining area cleanliness and ensured proper table settings.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Prepared drinks and served food in a timely manner during peak hours.
  • Prepared and served cocktails and beverages for diverse clientele.

Bartender

TopGolf
King of Prussia
04.2024 - 01.2025
  • Prepared and served cocktails and beverages for diverse clientele.
  • Maintained cleanliness of bar area and organized supplies efficiently.
  • Managed inventory and replenished stock levels as needed.
  • Operated cash register and processed customer transactions accurately.

Team Member

Chick-fil-A
Hatfield
01.2016 - 09.2016
  • Collaborated with team members to ensure efficient service flow.
  • Assisted in training new staff on operational procedures and best practices.
  • Delivered exceptional customer service in fast-paced environment.
  • Operated kitchen equipment safely and effectively during busy hours.
  • Engaged with customers to promote menu items and specials.

Crew Member

Dunkin' Donuts
Harleysville
11.2014 - 02.2015
  • Prepared food and beverages following company recipes and standards.
  • Operated cash register for customer transactions and handled payments accurately.
  • Maintained cleanliness of workstations and dining areas to ensure a hygienic environment.
  • Stocked supplies and ingredients to ensure efficient service during peak hours.

Education

Associate of Arts - Public Health

Montgomery County Community College
Blue Bell, PA
01-2023

Skills

  • Order accuracy
  • Cocktail preparation
  • Menu knowledge
  • Cash handling
  • Food safety
  • Customer relationship management
  • Training support
  • Positive guest interactions

Timeline

Bartender

TopGolf
04.2024 - 01.2025

Server

Margaritasmexicanrestaurant
10.2016 - Current

Team Member

Chick-fil-A
01.2016 - 09.2016

Crew Member

Dunkin' Donuts
11.2014 - 02.2015

Associate of Arts - Public Health

Montgomery County Community College
Melissa Nelson