Melissa Nelson
Souderton
Summary
Enthusiastic and dedicated customer service professional with 10 years of experience in delivering exceptional service in fast-paced environments. Skilled in resolving customer inquiries, handling complaints, and ensuring customer satisfaction across various channels, including phone, email, and in-person interactions. Known for building strong relationships with customers, troubleshooting complex issues, and going the extra mile to ensure positive outcomes. Collaborate in team settings and maintaining a calm, solution-focused approach under pressure. Proven ability to improve customer retention and drive repeat business through excellent service.
Overview
11
11
years of professional experience
Work History
Server
Margaritasmexicanrestaurant
Lansdale
10.2016 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Took orders accurately and communicated them to kitchen staff promptly.
- Managed dining area cleanliness and ensured proper table settings.
- Collaborated with team members to ensure smooth restaurant operations.
- Prepared drinks and served food in a timely manner during peak hours.
- Prepared and served cocktails and beverages for diverse clientele.
Bartender
TopGolf
King of Prussia
04.2024 - 01.2025
- Prepared and served cocktails and beverages for diverse clientele.
- Maintained cleanliness of bar area and organized supplies efficiently.
- Managed inventory and replenished stock levels as needed.
- Operated cash register and processed customer transactions accurately.
Team Member
Chick-fil-A
Hatfield
01.2016 - 09.2016
- Collaborated with team members to ensure efficient service flow.
- Assisted in training new staff on operational procedures and best practices.
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment safely and effectively during busy hours.
- Engaged with customers to promote menu items and specials.
Crew Member
Dunkin' Donuts
Harleysville
11.2014 - 02.2015
- Prepared food and beverages following company recipes and standards.
- Operated cash register for customer transactions and handled payments accurately.
- Maintained cleanliness of workstations and dining areas to ensure a hygienic environment.
- Stocked supplies and ingredients to ensure efficient service during peak hours.
Education
Associate of Arts - Public Health
Montgomery County Community College
Blue Bell, PA01-2023
Skills
- Order accuracy
- Cocktail preparation
- Menu knowledge
- Cash handling
- Food safety
- Customer relationship management
- Training support
- Positive guest interactions
Timeline
Bartender
TopGolf
04.2024 - 01.2025
Server
Margaritasmexicanrestaurant
10.2016 - Current
Team Member
Chick-fil-A
01.2016 - 09.2016
Crew Member
Dunkin' Donuts
11.2014 - 02.2015
Associate of Arts - Public Health
Montgomery County Community College