Enthusiastic and dedicated customer service professional with 10 years of experience in delivering exceptional service in fast-paced environments. Skilled in resolving customer inquiries, handling complaints, and ensuring customer satisfaction across various channels, including phone, email, and in-person interactions. Known for building strong relationships with customers, troubleshooting complex issues, and going the extra mile to ensure positive outcomes. Collaborate in team settings and maintaining a calm, solution-focused approach under pressure. Proven ability to improve customer retention and drive repeat business through excellent service.