MELISSA REILLY
Saylorsburg
Summary
Office management professional with extensive experience in administrative oversight. Proven ability to unify teams under common goals while enhancing organizational efficiency. Strong focus on instilling customer service excellence and driving team performance.
Overview
11
11
years of professional experience
Work History
OFFICE MANAGER
Back2Health
Tannersville
05.2022 - 02.2025
- Point of contact for all employees attendance
- Point of contact for all policies and standard operating procedures
- Would talk to any employees not following policies or procedures
- Inventory ordering
- Medical records requests
- Posting of all services
- Answer telephones
- Schedule appointments
- Schedule meetings
- Scanning labeling and filing
- Training new employees
COLLISION ESTIMATOR
Ciocca Collison Center
Quakertown
05.2021 - 05.2022
- Inspect damages on vehicles
- Write a repair estimate
- Order parts
- Negotiate repair costs with insurance companies
- Discuss repairs and progress with customers
- Maintain list of all vehicles in the shop and make sure the work is progressing
- Figure out financials how much money is due from the customer and insurance company
- Do monthly closing of all repair orders
- Manage account receivables
OFFICE MANAGER
Caliber Collision
Warminster
11.2019 - 05.2021
- Answer all phone calls
- Schedule appointments and meetings
- Inventory ordering
- Handle all employees time cards
- Point of contact for any benefit questions
- Review part invoices
- Review all Accounts Receivables
- Close repair orders once all money was collected
- Make collection emails and calls
- Collect any money do from customers or insurance companies
CAR RENTAL MANAGER/ CUSTOMER SERVICE REP
Vinart Collision Center
Allentown
05.2017 - 11.2019
- Schedule all appointments for customers
- Answer all phone calls
- Collect any money due from customers for the repair work
- Schedule rentals for the customer to have when they drop their car off for repair
- Make sure all vehicles are clean and ready to be rented
- Maintain a list of all rentals and when they are due for service or inspections
- Deliver the vehicles to the customers when the repair work is done
- Update the customers on the repair work of their vehicle
SURGERY SCHEDULER
OAA
Allentown
08.2014 - 05.2017
- Scheduled surgeries
- Scheduled testing
- Scheduled injections
- Verified insurance benefits
- Obtained authorizations
- Ordered equipment for surgeries
- Made sure all equipment was ready for surgery
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-1994
Skills
- Attendance and records management
- Policy administration
- Inventory oversight
- Appointment scheduling
- Employee training
- Accounts receivable
- Team collaboration
- Effective communication
Timeline
OFFICE MANAGER
Back2Health
05.2022 - 02.2025
COLLISION ESTIMATOR
Ciocca Collison Center
05.2021 - 05.2022
OFFICE MANAGER
Caliber Collision
11.2019 - 05.2021
CAR RENTAL MANAGER/ CUSTOMER SERVICE REP
Vinart Collision Center
05.2017 - 11.2019
SURGERY SCHEDULER
OAA
08.2014 - 05.2017
High School Diploma -
Liberty High School
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