Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Reyes

DuBois

Summary

Dynamic retail professional with extensive experience at Aldi, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and conflict resolution, I foster positive work environments while mentoring staff to achieve performance goals and drive business growth.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Aldi
07.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Pack Lead

Amazon
07.2014 - 04.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Front End Supervisor

Costco
07.2006 - 06.2014
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Newman Smith
Carrollton, TX
05.2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Schedule oversight
  • Multitasking and organization
  • Adaptability and flexibility
  • Scheduling and planning
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring

Timeline

Assistant Manager

Aldi
07.2016 - Current

Pack Lead

Amazon
07.2014 - 04.2016

Front End Supervisor

Costco
07.2006 - 06.2014

Newman Smith

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Melissa Reyes