Melissa Saez
Ephrata
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. As well as a
Healthcare professional with strong foundation in resident care and support. Recognized for delivering high-quality care and effectively managing residents' daily routines. Valued for reliability and ability to work collaboratively with team members to adapt to changing needs and ensure consistent results. Proficient in assisting with daily activities, maintaining safe environment, and providing emotional support.
Overview
13
13
years of professional experience
Work History
Resident Care Assistant
Paramount Senior Living
01.2025 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
- Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
Phlebotomist
Pennstate Health Lancaster Medical Center
11.2022 - 01.2025
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Patient Care Assistant
Pennstate Health Lancaster Medical Center
09.2022 - 11.2022
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Collected specimens for laboratory tests upon request of medical staff.
- Maintained accurate records of patient care services provided.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Reported any changes in patient condition to the supervising nurse immediately.
- Provided emotional support for distressed patients and families during difficult times.
- Helped maintain a clean environment in all areas assigned.
- Answered call lights promptly to ensure timely response to patient needs.
- Assisted physicians with examinations and procedures as needed.
- Responded quickly to emergency situations following established protocols.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Responded to bell or light signal calls to assist patients with needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Used hospital-approved devices and techniques to transport and lift patients.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Used mobility devices to transport patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
Nursing Assistant
Wellspan Health Ephrata
06.2020 - 09.2022
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
Emergency Room Technician
UPMC Lititz
05.2012 - 03.2020
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Stocked and replenished patient care areas with appropriate supplies.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Education
Some College (No Degree) - Medical Billing And Coding
YTI Career Institute
05-2012
High School Diploma -
Washington Educational Center
05-2005
Skills
- Patient confidentiality
- EMR recordkeeping
- Blood collection
- Venipuncture
- Venipuncture and capillary puncture
- Sample labeling
- Sample and specimen collection
- Venipuncture expertise
- Medical terminology
- Specimen preparation
- Specimen labeling procedures
- Communication
- Patient care
- Anatomy and physiology
- HIPAA compliance
- Proper labeling
- Specimen handling
- Data entry
- Medical office administration
- Health and safety
- Compassionate caregiving
- Vital signs monitoring
- Dementia care
Education and Training
other,other
Timeline
Resident Care Assistant
Paramount Senior Living
01.2025 - Current
Phlebotomist
Pennstate Health Lancaster Medical Center
11.2022 - 01.2025
Patient Care Assistant
Pennstate Health Lancaster Medical Center
09.2022 - 11.2022
Nursing Assistant
Wellspan Health Ephrata
06.2020 - 09.2022
Emergency Room Technician
UPMC Lititz
05.2012 - 03.2020
High School Diploma -
Washington Educational Center
Some College (No Degree) - Medical Billing And Coding
YTI Career Institute
Similar Profiles
James PriestJames Priest
STNA at Paramount Senior LivingSTNA at Paramount Senior Living
Caitlin HockCaitlin Hock
Licensed Practical Nurse at Paramount Senior LivingLicensed Practical Nurse at Paramount Senior Living
Shea RobisonShea Robison
Certified Nursing Assistant at Paramount Senior LivingCertified Nursing Assistant at Paramount Senior Living