Melissa Schaeffer

• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
• Maintained complete documentation and records of all purchasing activities.
• Ensured timely delivery of materials through effective planning and coordination with suppliers.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Streamlined purchasing processes for increased efficiency and reduced operational costs.
• Managed and updated supplier database, improving data accuracy and accessibility.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Conducted research, identifying potential vendors and better pricing options.
• Maintained documentation for all purchases.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
• Increased profitability by analyzing spend data and identifying opportunities for cost reduction.

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
• Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
• Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Sorted and delivered materials to different work areas and staff.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Processed required paperwork to expedite handling of shipped and received goods.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Sorted and delivered materials to different work areas and staff.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Processed required paperwork to expedite handling of shipped and received goods.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Completed basic mathematical calculations to check weights and dimensions of shipments.

• Handled cash accurately and prepared deposits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Resolved customer complaints with professionalism, restoring trust and loyalty.
• Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
• Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
• Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Traveled to different locations and implemented the same practices at each location
• Traveled to different locations to do inventory management as well.
• Provided proper feedback to the higher ups from all locations

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• I was in charge of all customer service for all of Carroll County and part of Baltimore County to ensure customer received their papers or received credits or, and resolved any issues related 24 hrs a day.
• I was in charge and responsible for usually between 30 and 40 carriers every night 365 days a year. we worked 365 days of the year.
• I had to make sure 20,000 people received their paper on a daily basis, and whatever and however many hour it took to have that accomplished.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Being responsible for all those carriers involved either me or hiring managers to assist me in making sure every route was delivered on time everyday day.
• It was my responsibility to hire managers and contracted employees to run papers everyday 365 a year.
• I had to sign and renegotiate my contract every year for the Tribune.
• I had to go to travel across the United States to discuss and develop new approached to paper delivery and buying product.
• I was in charge of the warehouse that we received our papers at and had ensure all was accounted for when the trucks came to deliver before distributing them to our contractors to deliver.
• I had to make adaptations on the fly if we did not receive what we ordered for the night, which may include driving down to Baltimore Md to our Depot and picking up what was not sent, emailing all the customers to let them know what they would not be receiving, giving credits, what ever it took to ensure customer satisfaction.
• I had to deliver in bad weather: Snow, Flooding, etc.
• I was in charge of buying all the papers that we delivered which was 7 to 10 different papers which included:

* Baltimore Sun

* Carroll County Times

* New York Times

* Wall Street Journal

* Baron

* Magazines

* ETC....

• Streamlined internal processes for improved efficiency and productivity within the agency.
• I was Human Recourses for all of my contractors which involved payroll, hiring, firing, problem solving between contractors at times, I feel as if I was a therapist most nights for a lot of these contracted carriers.
• This job was very mental for both myself and my contractors I was available to them 24hrs a day, it takes a special group of individuals to work 7 days a week 365 days of year on all holidays and events in your life, so I needed to make myself available to my contractors for their mental health and any problems that would arise in their day to day.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• I actually did every single thing including traveling that I did when I was an agent except for Human Resource and Payroll for all the contractors and the agent before me (Christopher Hayes) to whom i had to report to instead of the entire Tribune basically after I became agent.

• Managed day-to-day business operations.
• I was the owner and operator of Little Country Cleaning, which was a self made cleaning company.
• For the 1st 5 years I cleaned by my self for over 12 to 15 family's and or business a week.
• I marketed myself to start from a local paper called Hocomo Freddies, which was a paper out of Howard County which is where most of my business was located.
• I not only cleaned houses and business's but because of such a good reputation with all my clients I ended up doing organization, events, painting, seasonal decorating etc. for them and word of mouth clients i ended up retaining.
• About 6 years into my business, my husband joined me and a few other employees over the years, all the way until i became agent for the Baltimore Sun.
• I continued my cleaning business through being a manager at for the current agent at the time.
• I had to buy all my products
• I had do all taxes for myself and for any contractors that were hired in those years.
• I had to do all payroll for contractors.

• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• We went all over Pennsylvania to Grocery stores, department stores and did weekly and yearly inventory.