Melissa Sorrell
Philadelphia,PA
Summary
Professional service industry expert, ready to excel in fast-paced environment with a proven track record at Eagle Power Kubota, excelling in customer service and streamlining service processes, leading to increased team productivity. Skilled in utilizing service management software to enhance efficiency and resolve customer complaints, fostering loyalty and satisfaction. Reliable and adaptable, recognized for fostering team collaboration and achieving goals. Adept at cross-functional collaboration, ensuring timely service delivery and optimal inventory management. Skilled in diagnostics, customer communication, and time management.
Overview
12
12
years of professional experience
Work History
Service Writer
Eagle Power Kubota
09.2024 - 07.2026
- Assisted customers with service inquiries and appointment scheduling.
- Documented equipment service history and customer preferences accurately.
- Utilized service management software to track job status and customer communications.
- Provided support in estimating repair costs based on customer needs and equipment condition.
- Collaborated with technicians to ensure timely completion of service requests.
- Managed parts inventory, ensuring availability for scheduled services.
- Resolved customer complaints with a focus on satisfaction and retention strategies.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Customer Service Representative
American Arborist Supplies
03.2020 - 12.2024
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Managed customer accounts, ensuring data integrity and addressing discrepancies efficiently.
- Processed orders and returns, maintaining a smooth workflow to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and resolve complex issues.
- Trained new staff on company policies and customer service best practices for consistency.
- Resolved escalated complaints through effective communication and problem-solving techniques.
- Maintained product knowledge to effectively address customer needs and recommend appropriate solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained accurate financial records using QuickBooks and Excel for efficient reporting.
- Conducted regular audits of financial statements, identifying discrepancies and improving reporting accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Purchased new products and oversaw inventory stocking and availability.
- Processed incoming and outgoing shipments to ensure timely delivery and inventory accuracy.
- Maintained accurate shipping records, reducing discrepancies through diligent documentation practices.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Staging Technician
NRG Staging
02.2019 - 01.2020
- Operated staging equipment to prepare materials for production and ensure timely workflow.
- Collaborated with team members to optimize staging processes, enhancing overall efficiency.
- Collaborated with team members to execute timely and accurate stage setups for various events.
- Maintained safe working conditions by adhering to industry safety standards and protocols.
Talent Buyer
Rogue Booking Agency
07.2014 - 08.2019
- Negotiated contracts with artists and agents to secure talent for events and festivals.
- Collaborated with marketing teams to develop promotional strategies for upcoming shows.
- Analyzed audience data to identify trends and optimize talent selection for maximum engagement.
- Coordinated logistics including travel, accommodations, and technical requirements for performances.
- Managed relationships with venues and vendors to ensure successful event execution.
- Managed all aspects of talent logistics, including travel arrangements, accommodations, and on-site support during events.
- Maximized event revenue by effectively managing budgets, allocating resources, and developing strategic partnerships.
Stage Technician
Quickbeam Audio
04.2018 - 06.2019
- Collaborated with production teams to set up stages and equipment efficiently.
- Maintained inventory of technical equipment, ensuring availability for upcoming events.
- Troubleshot technical issues during rehearsals and performances to minimize disruptions.
- Contributed to efficient load-ins and load-outs through careful organization of equipment transport and storage practices.
Education
High School Diploma -
Window Rock High School
Fort Defiance05-2008
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Effective writing
- Record preparation
- Appointment scheduling
- Technician tracking
- Invoice filing
- Cross-functional collaboration
Languages
English
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Participating in local clean-up initiatives
Timeline
Service Writer
Eagle Power Kubota
09.2024 - 07.2026
Customer Service Representative
American Arborist Supplies
03.2020 - 12.2024
Staging Technician
NRG Staging
02.2019 - 01.2020
Stage Technician
Quickbeam Audio
04.2018 - 06.2019
Talent Buyer
Rogue Booking Agency
07.2014 - 08.2019
High School Diploma -
Window Rock High School
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