Melissa Stines

• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Generated, posted and attached information to claim files.
• Provided accurate cleaning instructions and information to customers.
• Followed up with customers upon completion of in-home service work.
• Provided training and guidance to new Specialists.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Receives and tracks incoming service calls, e-mails, and messages
• Prepares detailed service tickets and submits accordingly to appropriate parties
• Provides accurate cleaning instruction and information to customers
• Follows up with customers upon completion of service work

• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.

• Used in-store system to locate inventory and place special orders for customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

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• Tracked daily reports to ensure accuracy of (CAO) ordering system.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

• Adjusted and created new pricing and signage for weekly promotions
• Performed weekly audits to ensure accurate pricing

• Delivered superior customer service and handles client requests.
• Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.
• Stocked milk, eggs, cheese and yogurt.
• Monitored products to provide freshness and removed out-of-date products from shelves.