Melissa Villanueva
McKean
Summary
Dynamic professional with extensive experience in client relationship management and training. Proven ability to enhance customer satisfaction and drive business performance through effective data management and sales reporting. Devoted personal care professional skilled in fostering client health and companionship through assisting with daily activities and health needs.
Overview
14
14
years of professional experience
Work History
AWC Companion
Barber National Institute
Erie
03.2021 - Current
- Provide regular care and companionship for assigned client with Downs Syndrome.
- Practice occupational therapy exercises.
- We work on life skills.
Office Manager
Bath Fitter
Erie
11.2019 - Current
- Oversee customer relations from initial intake through satisfaction follow-up communications.
- Create and manage client files to ensure data and customer history best support excellence in service.
- Provide regular sales and marketing reports to drive business performance.
- Coordinate scheduled appointments between the customer and various departments, including sales, repairs, and management.
Travel Agent
Castles and Dreams Travel
Erie
02.2017 - Current
- Develop personalized travel itineraries based on clients' preferences and budget.
- Coordinate ground transportation to and from accommodations for clients.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Department Manager
Hobby Lobby
Erie
06.2011 - 11.2019
- Operated as a seasonal expert on behalf of district management at retail locations across the tri-state area.
- Responsible for merchandising retail products by building visual product displays.
- Shared expertise with customers to ensure satisfaction.
- Managing proper inventory to meet consumer demands, while maximizing sales results.
- Trained new hires and supported cashiers.
Education
Associates Degree - Marketing And Business Management
Tri-State Business Institute
Erie05-2005
Skills
- Microsoft Office
- Google Suite
- Training and Development
- Onboarding
- Event planning
- Schedule management
- Occupational therapy
- Life skills training
- Client relationship management
- Data management
- Customer service
- Sales reporting
Timeline
AWC Companion
Barber National Institute
03.2021 - Current
Office Manager
Bath Fitter
11.2019 - Current
Travel Agent
Castles and Dreams Travel
02.2017 - Current
Department Manager
Hobby Lobby
06.2011 - 11.2019
Associates Degree - Marketing And Business Management
Tri-State Business Institute
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