MELISSA WAGNER
Lititz
Summary
Organized and dependable individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Successful at managing multiple responsibilities in a fast-paces environment with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Sr. Commercial Business Specialist
Cox Automotive
06.2021 - Current
- Balancing sale wires with accounting
- Inventory transmissions
- Consistently built long-term relationships with existing and new customers.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity for clients.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Commercial Account Administrator
Manheim Pennsylvania Auto Auction
04.2008 - 06.2021
- Daily account inventory maintenance/reconciliation
- Inventory transmissions
- Setting/auditing sales and processing after sale reports within deadlines
- Balancing sale wires with accounting
- Keying CR announcements
- Communication with accounts/dealers
- Miscellaneous daily tasks as they arrive
- Actively participated in company-wide initiatives, contributing to a positive workplace culture and increased employee engagement.
- Enhanced client satisfaction by efficiently managing commercial accounts and promptly addressing inquiries.
- Reviewed internal processes regularly, recommending changes that led to enhanced efficiency within the department.
- Developed strong relationships with clients by providing excellent customer service and tailored solutions to their needs.
- Streamlined account administration processes for improved productivity and reduced errors.
- Monitored account activity, identifying potential issues and proactively resolving them to maintain client satisfaction.
Title Clerk
Bob Ruth Ford
09.1992 - 03.2008
- Processed titles for all incoming and outgoing vehicles and online registration through PennDOT
- Accounts payable/receivable for dealership, issued checks
- Daily balancing of cash drawer/bank deposits
- Recorded payroll for sales/service department
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Contacted Pennsylvania Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Streamlined title processing procedures, reducing turnaround time by implementing efficient filing systems.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
- Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
Education
Associate of Arts - Business Management
Northwood University
Midland, MI12-2025
No Degree - Business Administration
University of Arizona Global Campus
04-2024
High school diploma -
Northern York County School District
Dillsburg, PA01.1993
Skills
- AS400 system
- Auto IMS
- HUB auction experience
- Adobe
- Microsoft/Excel
- Account maintenance/reconciliation
- G2G process
- Sale processing
- Sale auditing
- Customer data transmissions/Workbench
- CR processing
- Repo title processing
- Ford/UVIS system
- Accounts payable/receivable
- Title Clerk
- Finance/purchase contracts
- Payroll record keeping
- Leading Employee Engagement Team
- Client relations
- Influencing skills
- Project management experience
- Planning and execution
- Continuous improvement
- Organizational development
- Presentation skills
- Process improvement
- Data analytics
- Report preparation
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
- Self motivation
- Conflict resolution
Accomplishments
The National Society of Leadership and Success
November 2024
Timeline
Sr. Commercial Business Specialist
Cox Automotive
06.2021 - Current
Commercial Account Administrator
Manheim Pennsylvania Auto Auction
04.2008 - 06.2021
Title Clerk
Bob Ruth Ford
09.1992 - 03.2008
High school diploma -
Northern York County School District
Associate of Arts - Business Management
Northwood University
No Degree - Business Administration
University of Arizona Global Campus
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